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Re-examining the cause-and-effect principle of the Balanced Scorecard *

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References

1992The balanced scorecard : measures that drive performance12,082 cited
1997The balanced scorecard: Translating strategy into action8,199 cited
1992The balanced scorecard--measures that drive performance.7,979 cited
1996Using the balanced scorecard as a strategic management system5,014 cited
2010Investigating Causal Relations by Econometric Models and Cross-Spectral Methods4,760 cited
1997The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets3,059 cited
1995Why Satisfied Customers Defect2,226 cited
1998Putting the Balanced Scorecard to Work2,180 cited
1994Levers of Control: How Managers Use Innovative Control Systems to Drive Strategic Renewal2,004 cited
1996Linking the Balanced Scorecard to Strategy1,815 cited
1998Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction1,609 cited
2001The strategy-focused organization1,544 cited
2000The balance on the balanced scorecard a critical analysis of some of its assumptions1,307 cited
1999The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value1,171 cited
2003Performance implications of strategic performance measurement in financial services firms

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1,156 cited

2010The Service Profit Chain1,034 cited

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2011Managing performance at the top: a balanced scorecard for boards of directors46 cited
2015The Balanced Scorecard and the Strategic Learning Process: A System Dynamics Modeling Approach38 cited
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2015The practice of strategic performance measurement systems35 cited
2013Instruments and methods for the integration of company's strategic goals and key performance indicators32 cited
2012BALANCED SCORECARD: WEAKNESSES, STRENGTHS, and ITS ABILITY as PERFORMANCE MANAGEMENT SYSTEM VERSUS OTHER PERFORMANCE MANAGEMENT SYSTEMS31 cited
2011What has been said, and what remains to be said, about the balanced scorecard? *29 cited
2022The joint effects of performance measurement system design and TMT cognitive conflict on innovation ambidexterity26 cited
2014Empirical verification of the balanced scorecard24 cited
2013Accountability and Role Effects in Balanced Scorecard Performance Evaluations When Strategy Timeline Is Specified23 cited
2013Influences of Timeline and Perceived Strategy Effectiveness on Balanced Scorecard Performance Evaluation Judgments22 cited