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Cultural Impact on Customer Satisfaction and Service Quality Evaluation in Hotels
16 references·2 citing·46 second hop
Cultural Impact on Customer Satisfaction and Service Quality Evaluation in Hotels (2020)Cultural Impact on Customer Satisfaction …The Hofstede model (2010)The Hofstede modelSynthesizing the Effects of Service Quality, Value, and Customer Satisfaction on Behavioral Intentions in the Motel Industry (2010)Synthesizing the Effects of S…Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study (2010)Customer perceptions of servi…Understanding Firms’ Customer Satisfaction Information Usage (2005)Understanding Firms’ Customer…Perceptions of service quality in North Cyprus hotels (2005)Perceptions of service qualit…Are Your Satisfied Customers Loyal? (2004)Are Your Satisfied Customers …Gratitude and gratuity: a meta-analysis of research on the service-tipping relationship (2000)Gratitude and gratuity: a met…Customer loyalty in the hotel industry: the role of customer satisfaction and image (2000)Customer loyalty in the hotel…The service experience in two cultures: A behavioral perspective (1997)The service experience in two…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…The business of international business is culture (1994)The business of international…Defining and Measuring the Quality of Customer Service (1990)Defining and Measuring the Qu…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…National Cultures in Four Dimensions: A Research-Based Theory of Cultural Differences among Nations (1983)National Cultures in Four Dim…Corporate image no longer leads to customer satisfaction and loyalty: a Malaysian perspective (2018)Corporate image no longer lea…FACTORS AFFECTING PERFORMANCE OF HOTELS AND RESTAURANTS IN KENYA: A CASE OF KISII COUNTY (2013)FACTORS AFFECTING PERFORMANCE…The Elaboration Likelihood Model of Persuasion (1986)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Cultures and Organizations: Software of the Mind. 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(1990)Measuring Service Quality: A Reexamination and Extension (1992)The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions (2008)The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: International Differences in Work-Related Values. (1983)Relationship quality: a critical literature review and research agenda (2009)Beyond Hofstede and GLOBE: Improving the quality of cross-cultural research (2010)Are Scores on H ofstede's Dimensions of National Culture Stable over Time? A Cohort Analysis (2015)The Handbook of Social Psychology (1969)Motivation and personality (1993)ROLE CONFLICT, AMBIGUITY, AND OVERLOAD: A 21-NATION STUDY. (1995)An Introduction to a Permutation Based Procedure for Multi-Group PLS Analysis: Results of Tests of Differences on Simulated Data and a Cross Cultural Analysis of the Sourcing of Information System Services Between Germany and the USA (2009)A self-determination theory approach to predicting school achievement over time: the unique role of intrinsic motivation (2014)The Relationships between Culture and Behavioral Intentions toward Services (2001)Must "Service With a Smile" Be Stressful? The Moderating Role of Personal Control for American and French Employees. (2005)The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda (2017)The Measurement of Destination Image: An Empirical Assessment (1993)SERVQUAL: review, critique, research agenda (1996)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 1983National Cultures in Four Dimensions: A Research-Based Theory of Cultural Differences among Nations1,675 cited
  • 2000Customer loyalty in the hotel industry: the role of customer satisfaction and image1,231 cited
  • 1994The business of international business is culture831 cited
  • 2010The Hofstede model718 cited
  • 1990Defining and Measuring the Quality of Customer Service418 cited
  • 1997The service experience in two cultures: A behavioral perspective404 cited
  • 2004Are Your Satisfied Customers Loyal?341 cited
  • 2005Understanding Firms’ Customer Satisfaction Information Usage268 cited
  • 2010Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study251 cited
  • 2000Gratitude and gratuity: a meta-analysis of research on the service-tipping relationship242 cited
  • 2010Synthesizing the Effects of Service Quality, Value, and Customer Satisfaction on Behavioral Intentions in the Motel Industry

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241 cited
  • 2005Perceptions of service quality in North Cyprus hotels215 cited
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    • 2013FACTORS AFFECTING PERFORMANCE OF HOTELS AND RESTAURANTS IN KENYA: A CASE OF KISII COUNTY29 cited
    • 2018Corporate image no longer leads to customer satisfaction and loyalty: a Malaysian perspective18 cited