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A Review of Key Factors Affecting the Adoption of Self-Service Technologies in Tourism.
16 references·2 citing·31 second hop
A Review of Key Factors Affecting the Adoption of Self-Service Technologies in Tourism. (2010)A Review of Key Factors Affecting the Ado…Diffusion of Innovations 1 (2019)Diffusion of Innovations 1Technology readiness and the evaluation and adoption of self-service technologies (2005)Technology readiness and the …Self‐service technology adoption: comparing three technologies (2005)Self‐service technology adopt…Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…Consumer patronage and risk perceptions in Internet shopping (2003)Consumer patronage and risk p…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Implementing successful self-service technologies (2002)Implementing successful self-…Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Developing and Validating Tru…An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)An Attitudinal Model of Techn…Technology Readiness Index (Tri) (2000)Technology Readiness Index (T…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Paradoxes of Technology: Consumer Cognizance, Emotions, and Coping Strategies (1998)Paradoxes of Technology: Cons…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…What Are Basic Human Needs? A Challenge to the Self-Determination Theory in the SST Context (2019)What Are Basic Human Needs? A…Mobile self-checkout systems in the FMCG retail sector: A comparison analysis (2015)Mobile self-checkout systems …Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Self-efficacy mechanism in human agency. (1982)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The theory of planned behavior (1991)Intentions to Use Mobile Services: Antecedents and Cross-Service Comparisons (2005)The Legacy of the Technology Acceptance Model and a Proposal for a Paradigm Shift. (2007)Understanding Attitudes and Predicting Social Behavior (1980)Coefficient Alpha and the Internal Structure of Tests (1951)On the Evaluation of Structural Equation Models (1988)An Updated and Streamlined Technology Readiness Index (2014)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Validation Guidelines for IS Positivist Research (2004)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Evolving to a New Dominant Logic for Marketing (2003)An assessment of value creation in mobile service delivery and the moderating role of time consciousness (2006)Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context (2011)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)Satisfaction: a behavioral perspective on the consumer (2010)The Strength of Weak Ties (1973)Diffusion of innovations. (2003)
this work references cited by second hop

References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 2019Diffusion of Innovations 137,320 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
  • 2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology5,540 cited
  • 2000Technology Readiness Index (Tri)3,320 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2002An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors1,895 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 2003Consumer patronage and risk perceptions in Internet shopping1,412 cited
  • 1998Paradoxes of Technology: Consumer Cognizance, Emotions, and Coping Strategies1,307 cited
  • 2005Self‐service technology adoption: comparing three technologies750 cited

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  • 2005Technology readiness and the evaluation and adoption of self-service technologies507 cited
  • 2002Implementing successful self-service technologies499 cited
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    • 2015Mobile self-checkout systems in the FMCG retail sector: A comparison analysis19 cited
    • 2019What Are Basic Human Needs? A Challenge to the Self-Determination Theory in the SST Context11 cited