Antecedentes y consecuencias del compromiso organizativo: una visión desde la dirección de la calidad

Abstract

The aim of this paper is to propose and test a model that states the relationships between some practices related with Total Quality Management (TQM), the affective organisational commitment, and some measures of performance. On the one hand, since TQM considers leadership and people orientation as basic elements in their implementation, involves some practices and actions that could be called antecedents of commitment. In this sense, this paper shows the influence of some antecedents such as consideration and empowerment on organisational commitment. On the other hand, our research shows the repercussion of commitment on people performance and financial results

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