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Cited by

• 2006Collaboration and Leadership for Effective Emergency Management1,125 cited
• 1999Performance Measurement in Municipal Government: Assessing the State of the Practice491 cited
• 2008The Evolution and Continuing Challenges of E‐Governance479 cited
• 2008Innovating Democracy462 cited
• 1998Administrative Leadership, Neo-Managerialism, and the Public Management Movement442 cited
• 1995The Big Questions of Public Management427 cited
• 2002Public management and organizational performance: The effect of managerial quality394 cited
• 2002Defining the Client in the Public Sector: A Social‐Exchange Perspective373 cited
• 2001Paradoxes of Public Sector Customer Service341 cited
• 1995Research Note: Public and Private Managers' Perceptions of Red Tape322 cited
• 1998The New Public Management: Challenging the Boundaries of the Management vs. Administration Debate300 cited
• 2012Using Employee Empowerment to Encourage Innovative Behavior in the Public Sector285 cited
• 2013ADMINISTRATIVE LEADERSHIP THEORY: A REASSESSMENT AFTER 10 YEARS279 cited
• 2002Red Tape: A Review and Assessment of Concepts and Measures269 cited