Consumer misbehaviourPeter J. Mcgoldrick, Elisabeth André1997-04-01articleJournal of Retailing and Consumer Services137 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyConsumer Market Behavior and PricingConsumer Retail Behavior StudiesAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 137 citations exist upstream.References1994Customer Loyalty: Toward an Integrated Conceptual Framework1993Customer satisfaction, customer retention, and market share1983A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process1988The involvement—commitment model: Theory and implications1983A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process1978Identifying the Deal Prone Segment1995Patterns of Buyer Behavior: Regularities, Models, and Extensions1987Institutional Change in Retailing: A Review and SynthesisCited by2001The effect of variety-seeking on customer retention in services2000Barriers to relationship marketing in consumer retailing2004The effect of customer card programs2000Retail financial services: transaction to relationship marketing2008Store and store format loyalty measures based on budget allocation2005Loyalty transfer from offline to online stores in the UK grocery industry2013How do the success factors driving repurchase intent differ between male and female customers?2009Grocery shopping and the Internet: exploring French consumers' perceptions of the ‘hypermarket’ and ‘cybermarket’ formats