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Cited by

• 2004The state of CRM adoption by the financial services in the UK: an empirical investigation200 cited
• 2012Success factors for information logistics strategy — An empirical investigation97 cited
• 2007Active ERP implementation management: A Real Options perspective92 cited
• 2013The effects of IS resources, capabilities, and qualities on organizational performance: An integrated approach73 cited
• 2009An Evaluation of Information Systems Success: A User Perspective - the Case of Jordan Telecom Group65 cited
• 2009Supplier Relationship Management: A Case Study in the Context of Health Care65 cited
• 2008Tuning into the digital channel: evaluating business model characteristics for Internet firm survival55 cited
• 2006Measuring mobile banking customers' channel attribute preferences in service consumption54 cited
• 2015Managing readiness-relevant activities for the organizational dimension of ERP implementation49 cited
• 2011A process view of knowledge management:it ain't want you do, it's the way that you do it43 cited
• 2015Analysis Of Factors Affecting The Success Of The Application Of Accounting Information System30 cited
• 2008Applying a Market-Based Approach to the Development of a Sharing-Enabled KM Model for Knowledge-Intensive Small Firms28 cited
• 2011An ethical framework in information systems decision making using normative theories of business ethics