Dealing with human factors and managing change in knowledge management: a phased approach.

Bernard J. Horak

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Organizational Change and Leadership Management and Organizational Practices Knowledge Management and Sharing

Abstract

Ten human factors affect the implementation of knowledge management initiatives, including fear, cultural change, capturing of tacit knowledge, ease of use, stakeholder involvement, and benefits realization. To deal with these factors, a phased change management approach is offered, consisting of an assessment, strategic planning, organization development, systems design, orientation and training, team building, and continuous evaluation and improvement.

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