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Dealing with human factors and managing change in knowledge management: a phased approach.
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Dealing with human factors and managing change in knowledge management: a phased approach. (2001)Dealing with human factors and managing c…Knowledge management as a strategic asset for customer service delivery at a contact centre in South Africa (2021)Knowledge management as a str…Drivers and challenges of tacit knowledge sharing in automotive workshop employees (2020)Drivers and challenges of tac…An integrated framework of change management for social CRM implementation (2020)An integrated framework of ch…Critical success factors of knowledge management: modelling and comparison using various techniques (2015)Critical success factors of k…Knowledge management-enablers and barriers: a questionnaire-based study (2014)Knowledge management-enablers…Knowledge management: Review of the Critical Success Factors and development of a conceptual classification model (2012)Knowledge management: Review …Critical Success Factors of Business Intelligence System Implementations (2012)Critical Success Factors of B…The critical success factors for knowledge management adoption - a review study (2010)The critical success factors …Knowledge management adoption among Malaysia’s SMEs: Critical factors (2010)Knowledge management adoption…What can family medicine practices do to facilitate knowledge management? (2008)What can family medicine prac…An exploratory study on knowledge management adoption in the Malaysian industry (2008)An exploratory study on knowl…The Inukshuk: A Canadian knowledge management model (2005)The Inukshuk: A Canadian know…Taming enterprise dementia in public sector organizations (2005)Taming enterprise dementia in…Critical success factors for implementing knowledge management in small and medium enterprises (2005)Critical success factors for …An empirical study of the important factors for knowledge‐management adoption in the SME sector (2005)An empirical study of the imp…The graphical interpretation of plausible tacit knowledge flows (2003)The graphical interpretation …The Knowledge-Creating Company (1995)The Knowledge-creating company: How Japanese companies create the dynamics of innovation (1997)Working knowledge: how organizations manage what they know (1998)Employees’ acceptance of knowledge management systems and its impact on creating learning organizations (2013)Critical Factors for a Successful Knowledge Management Implementation (2022)The critical success factors’ investigation during knowledge management implementation within SME enterprises: a Participatory Design opportunity (2022)Information Systems Success: The Quest for the Dependent Variable (1992)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Three Dimensions of Business Intelligence Systems Use Behavior (2014)Business Intelligence Strategy (2015)The impact of information technology on product innovation in SMEs: The role of technological orientation (2020)Firm Resources and Sustained Competitive Advantage (1991)Organizational culture and leadership (1993)Firm resources and sustained competitive advantage (2004)Analyzing the Literature on Knowledge Management Frameworks: Towards a Normative Knowledge Management Classification Schema (2015)Exploration of multi-layered knowledge sharing participation: the roles of perceived benefits and costs (2016)Knowledge management for construction organisations: a research agenda (2018)The Knowledge-Creating Company (1998)Building Organizational Memories: Will You Know What You Knew? (2009)The sharing and management of managers' knowledge: A structured literature review (2019)Knowledge loss induced by organizational member turnover: a review of empirical literature, synthesis and future research directions (Part II) (2023)SUCCESSFUL KNOWLEDGE MANAGEMENT PROJECTS (1998)Developing a Knowledge Strategy (1999)A Conceptual Framework of Knowledge Transfer in Malaysia E- Government IT Outsourcing: An Integration with Transactive Memory System (TMS) (2011)Knowledge management performance measurement: A review (2011)Developing a conceptual model for investigating adoption of knowledge management system in Saudi Arabian public sector (2013)The Role of Tacit Knowledge in Group Innovation (1998)Motivation, Knowledge Transfer, and Organizational Forms (2000)The explicit economics of knowledge codification and tacitness (2000)Development of a team measure for tacit knowledge in software development teams (2008)Social Network Analysis as a Tool to Evaluate the Effectiveness of EC Funded Networks of Excellence: The Case of DEMO-net (2008)Professional judgement and decision-making in adventure sports coaching: the role of interaction (2015)Strategy development by SMEs for competitiveness: a review (2008)Knowledge management in SMEs: a literature review (2012)Strategic human resource management (2015)Top management knowledge value, knowledge sharing practices, open innovation and organizational performance (2019)The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. (1992)Leadership in Organizational Knowledge Creation: A Review and Framework (2010)Does knowledge management really matter? Linking knowledge management practices, competitiveness and economic performance (2012)Research methods for business: A skill building approach (1993)Research Methods for Business Students (2003)Reflections on the Role of University to Face the Challenges of Knowledge Society for the Local Economic Development (2015)Provide a model for establishing a comprehensive knowledge management system in knowledge-based organizations based on success factors (2020)Leading change: why transformation efforts fail (2009)Users of the world, unite! The challenges and opportunities of Social Media (2009)Best-worst multi-criteria decision-making method (2014)The Role of Transformational Leadership and Self-Efficacy on Readiness to Change Through Work Engagement (2022)The Landscape of CRM Research: A Bibliometric Analysis of Key Trends and Future Directions (2025)
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  • 2021

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Knowledge management as a strategic asset for customer service delivery at a contact centre in South Africa
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  • 2010Knowledge management adoption among Malaysia’s SMEs: Critical factors9 cited