The Inukshuk: A Canadian knowledge management model

Abstract

This paper introduces a new model of knowledge management enablers, which was designed to help Canadian Government leaders conquer the knowledge challenges of today. The review begins with an overview of the knowledge challenges facing the Canadian Public Service; clearly there are parallels in other public and private sector organizations. Next, a review of a number of knowledge management models concludes that five enablers are the most important. These five enablers are molded together to form a new exemplar based on the Japanese structure of the Torii. The results of a quantitative research project validate the Torii’s components of Technology, Leadership, Culture, Process and Measurement. However, as interesting as the model appeared to some groups, it simply did not garner support from the target audience. Ironically, it was neither the components nor the logic of the model, but rather it was the symbol itself that created challenges. Upon portraying the model as a symbol with which the desired end users could associate, there was immediate and unconditional acceptance. The lesson is clear, if one wishes to capture the imagination of potential users, the packaging may be as important the content. This paper is the culmination of a research project that began several years ago. Through formal presentations to various groups including: the World Congress on Intellectual Capital and Innovation; the Canadian Interdepartmental Knowledge Management Forum; the International Association of the Management of Technology and the National Securities Studies Course at the Canadian Forces College, the ideas of the project have been refined. The model presented in this paper is now deemed mature enough to share with the wider KM community. In the spirit of sharing and learning, it is hoped this paper will invoke debate and discussion so collectively we may become wiser.

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