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• 2003Cultural Fit and Job Satisfaction in a Global Service Environment37 cited
• 2013An Application of DMAIC Methodology for Increasing the Yarn Quality in Textile Industry35 cited
• 2013Developing a Six Sigma framework: perspectives from financial service companies30 cited
• 2009Is Six Sigma culture bound? A conceptual model and propositions for further inquiry27 cited
• 2010Six sigma as a business process management method in services: analysis of the key application problems26 cited
• 2010Examining the application of six sigma in the service exchange26 cited
• 2011Successful implementation of Six Sigma in services: an exploratory research in India Inc.24 cited
• 2009A Six Sigma approach for integrated solutions24 cited
• 2010Six Sigma implementation in the service sector: notable experiences of major firms in the USA20 cited
• 2007Comparative Study of Local and Transnational Enterprises in Taiwan and their Implementation of Six Sigma17 cited
• 2010Six Sigma and organisational performance: a knowledge creation perspective17 cited
• 2006Applying Six-Sigma in the Service Industry: A Review and Case Study in Call Center Services15 cited
• 2004A FRAMEWORK ROADMAP FOR IMPLEMENTING LEAN SIX SIGMA IN LOCAL GOVERNMENTAL ENTITIES15 cited