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Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands:The moderating role of country of salesperson
16 references·5 citing·43 second hop
Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands:The moderating role of country of salesperson (2015)Effects of Chinese consumers' relationshi…Impact of competitiveness on salespeople's commitment and performance (2011)Impact of competitiveness on …What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty (2004)What influences the relations…The measurement and dimensionality of brand associations (2000)The measurement and dimension…Personal Selling and Sales Management: A Relationship Marketing Perspective (1999)Personal Selling and Sales Ma…Customer benefits and company consequences of customer-salesperson relationships in retailing (1999)Customer benefits and company…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Assessing Measurement Invariance in Cross‐National Consumer Research (1998)Assessing Measurement Invaria…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Customer-sales associate retail relationships (1996)Customer-sales associate reta…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Are Product Attribute Beliefs the Only Mediator of Advertising Effects on Brand Attitude? (1981)Are Product Attribute Beliefs…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Men and Women of the Corporation. (1978)Men and Women of the Corporat…Men and Women of the Corporation (1978)Men and Women of the Corporat…Capturing customer’s store loyalty through relationship benefits: moderating effect of retail innovation (2020)Capturing customer’s store lo…The antecedents of tourist attitudes to revisit and revisit intentions for coastal tourism (2019)The antecedents of tourist at…“How does customer perception of salespeople influence the relationship? A study in an emerging economy” (2019)“How does customer perception…The role of satisfaction in fashion marketing: a meta-analysis (2018)The role of satisfaction in f…The effects of marketer- and advocate-initiated online service recovery responses on silent bystanders (2017)The effects of marketer- and …Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1978Men and Women of the Corporation.7,288 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 1978Men and Women of the Corporation6,352 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1998Assessing Measurement Invariance in Cross‐National Consumer Research4,759 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 1981Are Product Attribute Beliefs the Only Mediator of Advertising Effects on Brand Attitude?1,472 cited
  • 1999Customer benefits and company consequences of customer-salesperson relationships in retailing1,019 cited
  • 2000The measurement and dimensionality of brand associations1,007 cited
  • 1996Customer-sales associate retail relationships859 cited
  • 1999Personal Selling and Sales Management: A Relationship Marketing Perspective800 cited
  • 2011

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Impact of competitiveness on salespeople's commitment and performance
755 cited
  • 2004What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty643 cited
  • Cited by

    • 2019The antecedents of tourist attitudes to revisit and revisit intentions for coastal tourism135 cited
    • 2017The effects of marketer- and advocate-initiated online service recovery responses on silent bystanders131 cited
    • 2019“How does customer perception of salespeople influence the relationship? A study in an emerging economy”40 cited
    • 2020Capturing customer’s store loyalty through relationship benefits: moderating effect of retail innovation29 cited
    • 2018The role of satisfaction in fashion marketing: a meta-analysis23 cited