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Customer service in the retention of mobile phone users in Nigeria

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References

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1978

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A Re-Examination

187 cited

Cited by

2012A Conceptual Study on the Relationship between Service Quality towards Customer Satisfaction: Servqual and Gronroos’s Service Quality Model Perspective82 cited
2010An Empirical Assessment of Service Quality of Cellular Mobile Telephone Operators in Pakistan59 cited
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2013Service Quality and Customer Satisfaction in the Cellular Telecommunication Service Provider in Malaysia40 cited
2010Exploring influencing factors for the selection of mobile phone service providers: A structural equational modeling (SEM) approach on Malaysian consumers39 cited
2019The role of perceived value in promoting customer satisfaction: Antecedents and consequences35 cited
2010Assessing the link between service quality dimensions and knowledge sharing: Student perspective33 cited
2012SERVICE QUALITY, CORPORATE IMAGE AND CUSTOMER'S SATISFACTION TOWARDS CUSTOMERS PERCEPTION: AN EXPLORATORY STUDY ON TELECOM CUSTOMERS IN BANGLADESH31 cited
2021Understanding the Relationship Between Customer Satisfaction, Customer Engagement and Repeat Purchase Behaviour29 cited
2015Customer Satisfaction and Brand Switching Intention: A Study of Mobile Services in Saudi Arabia28 cited
2012Some Key Factors Influencing Attitudes to Patronage of GSM Services: The Nigerian Experience26 cited
2015Interlinking Service Delivery Innovation And Service Quality: A Conceptual Framework24 cited
2011Factors affecting user's online shopping behavior: Integrating the constraint-based and dedication-based relationship perspectives23 cited
2012Discriminant Analysis of Factors Affecting Telecoms Customer Churn23 cited
2012Modelling telecom customer attrition using logistic regression15 cited
2013The Effect of Multiple Rebranding on Customer Loyalty in Nigerian Mobile Telephony13 cited