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ANALISIS MODEL KEPUASAN TERHADAP PEMBELIAN ULANG
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ANALISIS MODEL KEPUASAN TERHADAP PEMBELIAN ULANG (2014)ANALISIS MODEL KEPUASAN TERHADAP PEMBELIA…Metode Penelitian Manajemen (2014)Metode Penelitian ManajemenManajemen dan Strategi Merek (2011)Manajemen dan Strategi MerekThe impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development (1997)The impact of customer satisf…Why we buy what we buy: A theory of consumption values (1991)Why we buy what we buy: A the…Menejemen Pemasaran Modern (1990)Menejemen Pemasaran ModernThe Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…PENGARUH BRAND IMAGE DAN KUALITAS LAYANAN TERHADAP KEPUTUSAN PEMBELIAN ULANG DENGAN KEPUASAN KONSUMEN SEBAGAI VARIABEL MODERATING (2022)PENGARUH BRAND IMAGE DAN KUAL…The Influence of Eco-Brand, Eco-Labelling and Environmental Advertisement on Consumer Purchasing Behavior through Brand Image (2020)The Influence of Eco-Brand, E…The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A theory of human motivation. (1943)Motivation and Personality (1997)Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Diffusion of Innovations 1 (2019)Understanding Attitudes and Predicting Social Behavior (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)Relationship quality as a predictor of B2B customer loyalty (2006)Eco-labelled food products: what are consumers paying for? (2009)Investigation of green marketing tools' effect on consumers' purchase behavior (2011)Analysing the impact of green marketing strategies on consumer purchasing patterns in Mauritius (2012)Embracing Sustainability in Purchase Behavior Using the Theory of Planned Behavior (2023)Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan (2011)A Study of Brand Image towards Customer's Satisfaction in the Malaysian Hotel Industry (2016)Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case (2017)PENGARUH PERCEIVED QUALITY TERHADAP BRAND LOYALTY MELALUI MEDIASI BRAND IMAGE DAN BRAND TRUST (2017)The Influence of Product Knowledge, Brand Image, and Brand Love on Purchase Decision through Word of Mouth (2020)Pengaruh Kualitas Produk dan Citra Merek terhadap Minat Beli Laptop Acer pada Mahasiswa Fakultas Ekonomi dan Bisnis Universitas Pembangunan Nasional “Veteran” Jawa Timur (2021)Impact of Service Quality, Price, and Brand on Loyalty with the mediation of Customer Satisfaction on Pos Ekspres in East Java (2016)Green Purchasing Behavior Analysis of Government Policy About Paid Plastic Bags (2017)Pengaruh Kualitas Produk dan Citra Merek terhadap Keputusan Pembelian Konsumen Nature Republic di Surabaya (2020)ANALISIS PENGARUH KEPEMIMPINAN DAN BUDAYA ORGANISASI TERHADAP KINERJA PEGAWAI DENGAN SISTEM REWARD SEBAGAI VARIABEL MODERATING (2014)PENGARUH NEW NORMAL DITENGAH PANDEMI COVID-19 TERHADAP PENGELOLAHAN SEKOLAH DAN PESERTA DIDIK (2020)Analisis Pengaruh Promosi, Harga, dan Citra Merek terhadap Keputusan Pembelian pada Situs E-commerce Zalora di Jakarta (2021)
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References

  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 1991Why we buy what we buy: A theory of consumption values4,924 cited
  • 1997The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development1,340 cited
  • 2014Metode Penelitian Manajemen1,202 cited
  • 1990Menejemen Pemasaran Modern346 cited
  • 2011Manajemen dan Strategi Merek43 cited

Cited by

  • 2022PENGARUH BRAND IMAGE DAN KUALITAS LAYANAN TERHADAP KEPUTUSAN PEMBELIAN ULANG DENGAN KEPUASAN KONSUMEN SEBAGAI VARIABEL MODERATING19 cited
  • 2020The Influence of Eco-Brand, Eco-Labelling and Environmental Advertisement on Consumer Purchasing Behavior through Brand Image13 cited

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