History and development of multisource feedback as a methodology

Abstract

Examines 100 yrs of ratings research and follows the evolution of the multisource perspective across industry, academic, and public sector environments. Starting with the early days of rating-scale development, the authors follow accumulating evidence for the use of ratings in the private sector, across 2 world wars, and the explosion of research and application in the business world and government research laboratories. They also note that the infusion of innovative thinking from the teacher-effectiveness research literature, and surveyed-based research and feedback domains. The authors then describe how the tenor of the times during the 1980s and early 1990s helped create the impetus for the multisource, or 360-degree, feedback movement. The chapter closes with some reflections on where the field has been and offers a few cautionary notes to consider as the multisource feedback movement charges toward maturity.

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