Performance on a Data Entry Task When Participants Receive Three Different Types of Graphic Feedback

Abstract

This purpose of the present study was to compare the effects of three types of graphic feedback on worker performance and satisfaction. The first type displayed individual performance (IF), the second displayed individual performance and average group performance (SCF-GA), and the third displayed individual performance for each individual in the group (SCF-IP). Participants were 54 undergraduate students who were randomly assigned to one of the three groups. They performed a computerized data entry task that simulated the job of a medical data entry clerk. The primary dependent variable was the number of correctly completed patient records. Secondary dependent variables included: (1) time on-task, (2) accuracy, and (3) data entry rate. The first session was used as a covariate to control for keyboard skills and a monotone ANCOVA was used to determine whether performance differed among the groups. A post-study questionnaire was used to assess performer satisfaction, and ANOVAs were conducted to determine whether satisfaction differed. There was a statistically significant difference in the performances of each group, in ranked order: IF < SCF-GA < SCF-IP. There were no statistically significant differences found for any of the satisfaction questions. Collectively, these results imply that organizations would gain maximum performance increases by providing graphic feedback that displays the individual performances of each individual. Results also showed that under these particular experimental conditions, participants did not find the SCF-IP any more aversive than IF or SCF-GA. Participant performance, participant satisfaction, and suggestions for future research are discussed in detail.

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