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Financial services and the consumer
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  • 1998Customer Care in a Consumer Society: Smiling and Sometimes Meaning it?146 cited
  • 2001Consumer evaluation and competitive advantage in retail financial services ‐ A research agenda66 cited
  • 2013“Informed, educated and more confident”: financial capability and the problematization of personal finance consumption63 cited
  • 2006Can internal marketing be implemented within bureaucratic organisations?55 cited
  • 2013Equipping entrepreneurs: consuming credit and credit scores49 cited
  • 1996ATM user attitudes: a neural network analysis49 cited
  • 2012GUEST EDITORS' INTRODUCTION49 cited
  • 2013Consuming credit48 cited
  • 2004Internal marketing in UK banks: conceptual legitimacy or window dressing?48 cited
  • 1995Women and financial services:40 cited
  • 2003Internal Marketing in the UK Retail Banking Sector: Rhetoric or Reality34 cited
  • 2000Pension Exclusion in Grey Capitalism: Mapping the Pensions Gap in Britain27 cited
  • 2001Policing the U.K. Financial System: the Creation of the ‘New’ Financial Services Authority and its Approach to Regulation23 cited
  • 2003Monitoring the success of policy initiatives to increase consumer understanding of financial services

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17 cited
  • 2018Effects of customer education in terms of customer perceived value: the role of customer evaluation skills17 cited
  • 2018The Thatcher government and (de)regulation: modularisation of individual personal pensions12 cited