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The Impact of the Online Channel on Retailers' Performances: An Empirical Evaluation
16 references·16 citing·34 second hopsampled
The Impact of the Online Channel on Retailers' Performances: An Empirical Evaluation (2010)The Impact of the Online Channel on Retai…Measuring Service Quality in E-Retailing (2006)Measuring Service Quality in …Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry (2005)Post-Adoption Variations in U…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …Issues in Linking Information Technology Capability to Firm Performance1 (2003)Issues in Linking Information…E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design (2003)Direct Marketing, Indirect Pr…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Strategy and the Internet. (2001)Strategy and the Internet.Shopping Online for Freedom, Control, and Fun (2001)Shopping Online for Freedom, …A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 (2000)A Resource-Based Perspective …First-mover (dis)advantages: retrospective and link with the resource-based view (1998)First-mover (dis)advantages: …Dynamic capabilities and strategic management (1997)Dynamic capabilities and stra…Detecting abnormal operating performance: The empirical power and specification of test statistics (1996)Detecting abnormal operating …New Firm Survival: New Results Using a Hazard Function (1995)New Firm Survival: New Result…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …A resource‐based view of the firm (1984)A resource‐based view of the …The indirect effect of online marketing capabilities on the international performance of e-commerce SMEs (2021)The indirect effect of online…Omnichannel retail move in a dual-channel supply chain (2021)Omnichannel retail move in a …Examining retail business model transformation: a longitudinal study of the transition to omnichannel order fulfillment (2020)Examining retail business mod…Demand Effects of the Internet-of-Things Sales Channel: Evidence from Automating the Purchase Process (2020)Demand Effects of the Interne…The impact of fairness concern on the three-party supply chain coordination (2018)The impact of fairness concer…How information technology influences opportunity exploration and exploitation firm’s capabilities (2018)How information technology in…How do social commerce-IT capabilities influence firm performance? Theory and empirical evidence (2018)How do social commerce-IT cap…Does Service Quality Perception in Omnichannel Retailing Matter? A Systematic Review and Agenda for Future Research (2018)Does Service Quality Percepti…Evaluation of Order Fulfillment Options in Retail Supply Chains (2017)Evaluation of Order Fulfillme…E-fulfillment dimensions and its influence on customers in e-tailing: a critical review (2017)E-fulfillment dimensions and …Collaborative planning, forecasting, and replenishment & firm performance: An empirical evaluation (2017)Collaborative planning, forec…ICT as facilitator of internationalisation in small- and medium-sized firms (2016)ICT as facilitator of interna…The impact of e-retail characteristics on initiating mobile retail services: A modular innovation perspective (2015)The impact of e-retail charac…The Financial Impact of FSC Certification in the United States: A Contingency Perspective (2015)The Financial Impact of FSC C…Leveraging e-business process for business value: A layered structure perspective (2015)Leveraging e-business process…The relationship between operating efficiency and service quality: are they compatible? (2012)The relationship between oper…An Evolutionary Theory of Economic Change. (1983)Shaping Agility through Digital Options: Reconceptualizing the Role of Information Technology in Contemporary Firms1 (2003)Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value1 (2004)Construct Measurement and Validation Procedures in MIS and Behavioral Research: Integrating New and Existing Techniques1 (2011)The cornerstones of competitive advantage: A resource‐based view (1993)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)An Updated and Streamlined Technology Readiness Index (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The Process of Innovation Assimilation by Firms in Different Countries: A Technology Diffusion Perspective on E-Business (2006)Measuring information systems success: models, dimensions, measures, and interrelationships (2008)Structural Equation Modeling in Information Systems Research Using Partial Least Squares (2010)The Nature of the Firm (1937)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry (2002)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)The role of social presence in establishing loyalty in e-Service environments (2006)The power of business models (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Channel Conflict and Coordination in the E‐Commerce Age (2004)Agency Selling or Reselling? Channel Structures in Electronic Retailing (2015)Marketplace, Reseller, or Hybrid: Strategic Analysis of an Emerging E‐Commerce Model (2018)
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References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1997Dynamic capabilities and strategic management34,723 cited
  • 1984A resource‐based view of the firm25,618 cited
  • 2000A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation15,027 cited
  • 2001Strategy and the Internet.3,761 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 2003Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design1,815 cited
  • 2005Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry1,722 cited
  • 1996Detecting abnormal operating performance: The empirical power and specification of test statistics1,609 cited
  • 1998First-mover (dis)advantages: retrospective and link with the resource-based view1,256 cited
  • 2001Shopping Online for Freedom, Control, and Fun1,150 cited
  • 2006Measuring Service Quality in E-Retailing1,056 cited
  • 2003Issues in Linking Information Technology Capability to Firm Performance1

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1,026 cited
  • 1995New Firm Survival: New Results Using a Hazard Function965 cited
  • Cited by

    • 2018How do social commerce-IT capabilities influence firm performance? Theory and empirical evidence194 cited
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    • 2021The indirect effect of online marketing capabilities on the international performance of e-commerce SMEs150 cited
    • 2016ICT as facilitator of internationalisation in small- and medium-sized firms145 cited
    • 2017E-fulfillment dimensions and its influence on customers in e-tailing: a critical review79 cited
    • 2021Omnichannel retail move in a dual-channel supply chain75 cited
    • 2015Leveraging e-business process for business value: A layered structure perspective73 cited
    • 2017Evaluation of Order Fulfillment Options in Retail Supply Chains72 cited
    • 2012The relationship between operating efficiency and service quality: are they compatible?69 cited
    • 2015The Financial Impact of FSC Certification in the United States: A Contingency Perspective62 cited
    • 2017Collaborative planning, forecasting, and replenishment & firm performance: An empirical evaluation60 cited
    • 2020Demand Effects of the Internet-of-Things Sales Channel: Evidence from Automating the Purchase Process53 cited
    • 2015The impact of e-retail characteristics on initiating mobile retail services: A modular innovation perspective52 cited
    • 2018The impact of fairness concern on the three-party supply chain coordination52 cited
    • 2020Examining retail business model transformation: a longitudinal study of the transition to omnichannel order fulfillment52 cited
    • 2018Does Service Quality Perception in Omnichannel Retailing Matter? A Systematic Review and Agenda for Future Research43 cited