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Comparing e‐service performance across industry sectors
16 references·14 citing·42 second hop
Comparing e‐service performance across industry sectors (2006)Comparing e‐service performance across in…The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)The Theoretical Underpinnings…The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)The four levels of loyalty an…Customer loyalty to content‐based Web sites: the case of an online health‐care service (2004)Customer loyalty to content‐b…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider (2003)Determinants of Online Channe…Customer Satisfaction in Virtual Environments: A Study of Online Investing (2003)Customer Satisfaction in Virt…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Price Dispersion and Differentiation in Online Travel: An Empirical Investigation (2002)Price Dispersion and Differen…Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry (2002)Measuring Switching Costs and…Customer Loyalty in E-Commerce (2002)Customer Loyalty in E-CommerceApplying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)Applying the Technology Accep…Exploring consumer evaluations of e‐services: a portal site (2001)Exploring consumer evaluation…Frictionless Commerce? 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this work references cited by second hop

References

  • 2002Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior3,203 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2000Frictionless Commerce? A Comparison of Internet and Conventional Retailers2,478 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 2004The four levels of loyalty and the pivotal role of trust: a study of online service dynamics1,424 cited
  • 2002Customer Loyalty in E-Commerce1,062 cited
  • 1999The Value of Internet Commerce to the Customer810 cited
  • 2003Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider782 cited
  • 1991Multitrait-Multimethod Matrices in Consumer Research758 cited
  • 2004The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research741 cited
  • 2002Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry721 cited
  • 2001Exploring consumer evaluations of e‐services: a portal site542 cited
  • 2002Price Dispersion and Differentiation in Online Travel: An Empirical Investigation479 cited

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  • 2004Customer loyalty to content‐based Web sites: the case of an online health‐care service431 cited
  • 2003Customer Satisfaction in Virtual Environments: A Study of Online Investing370 cited
  • Cited by

    • 2011A hybrid ANP evaluation model for electronic service quality48 cited
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    • 2016Descriptive Content Analysis on E-Service Research43 cited
    • 2011Modelling e‐service quality and its consequences in India: an SEM approach40 cited
    • 2015An examination of the online service-profit chain39 cited
    • 2016Measuring E-Service Quality from the Customers' Perspective: An Empirical Study on Banking Services33 cited
    • 2020Service excellence and market value of a firm: an empirical investigation of winning service awards and stock market reaction28 cited
    • 2015A Conceptual Framework for Measuring E-fulfillment Dimensions: A Consumer Perspective25 cited
    • 2021Real-time information sharing, customer orientation, and the exploration of intra-service industry differences: Malaysia as an emerging market23 cited
    • 2023Presenting products on websites – the importance of information quality criteria for online shoppers21 cited
    • 2024Cross-cultural exploration of determinants of e-commerce adoption: Perspectives from logistics service quality and payment driver12 cited
    • 2015The Emerging Trend of Online Shopping: A Literature Review10 cited
    • 2012The Adoption of Online Banking: a Jordanian Perspective8 cited
    • 2008Zur Wirkung von emotional und sachlich gestalteten Audio-Guides in Museen1 cited