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Cited by

• 1995Conceptualizing continuous improvement: Implications for organizational change90 cited
• 1994Values, Motives, and Interventions of Organization Development Practitioners55 cited
• 1995Partnering: More Than a Workshop, a Catalyst for Change52 cited
• 2010Knowledge Management Strategies for Business Development47 cited
• 2002Chinese cultural values and total quality climate39 cited
• 2014Culture-based design and implementation of business excellence37 cited
• 2007Quality Management Practices in Kenyan Educational Institutions: The Case of the University of Nairobi35 cited
• 2000Towards a new workplace culture: development strategies for employer‐employee relations18 cited
• 1996Benchmarking: a paradigm for change to quality education18 cited
• 2013Analisa Pengaruh Total Quality Management Terhadap Keunggulan Bersaing dan Kinerja Perusahaan15 cited
• 2003A key to TQM benefits: manager involvement in customer processes13 cited
• 2008Performance Diagnosis Matrix: A Discussion of Performance Improvement Scholarship12 cited
• 1994THE CHARACTER OF ORGANIZATIONAL COMMUNICATION: A REVIEW AND NEW CONCEPTUALIZATION11 cited
• 1994Teamwork and Cooperative Learning: An Educational Perspective for Businesses