References

• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1984A Service Quality Model and its Marketing Implications6,560 cited
• 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
• 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
• 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
• 1991Two Approaches to Service Quality Dimensions709 cited
• 2002The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre402 cited
• 1993Service Quality Measurement347 cited
• 2007Engagement in after-school program activities: quality of experience from the perspective of participants199 cited
• 2003Tiempo libre, ocio y actividad física en los adolescentes. La influencia de los padres52 cited
• 2009El comportamiento de los padres en el deporte26 cited
• 2005Calidad percibida del servicio deportivo en edad escolar desde la perspectiva de los padres. El caso de la provincia de Huelva23 cited
• 2008LA INVESTIGACIÓN DE LA ACTIVIDAD FÍSICA Y EL DEPORTE12 cited
• 2007Expectativas de los usuarios directos e indirectos de los servicios deportivos en edad escolar en una comarca aragonesa