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Six Sigma beyond the factory floor : deployment strategies for financial services, health care, and the rest of the real economy
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  • 2018Six Sigma success: Looking through authentic leadership and behavioral integrity theoretical lenses41 cited
  • 2013Differences between Six Sigma applications in manufacturing and the service industry29 cited
  • 2011Successful implementation of Six Sigma in services: an exploratory research in India Inc.24 cited
  • 2016Data-Mining Opportunities for Small and Medium Enterprises with Official Statistics in the UK23 cited
  • 2017Enhancing Information Sharing in Family Drug Courts: A Lean Six Sigma Case Study20 cited
  • 2012Costs and Savings of Six Sigma Programs: An Empirical Study20 cited
  • 2017Leveraging selected operational improvement practices to achieve both efficiency and creativity: A multi-level study in frontline service operations19 cited
  • 2021Transforming a global human resource service delivery operating model using Lean Six Sigma19 cited

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