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Citizen Participation and engagement in the Design of e-Government Services: The Missing Link in Effective ICT Design and Delivery

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Cited by

2010E-Government, E-Business, and National Economic Performance133 cited
2015HCI, Civic Engagement & Trust111 cited
2017Determinants of electronic participation and electronic government maturity: Insights from cross-country data111 cited
2012

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Exploring user participation approaches in public e-service development

98 cited

2014Public e-service development: Understanding citizens' conditions for participation86 cited

2011Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey75 cited

2019Towards a balanced E-Participation Index: Integrating government and society perspectives73 cited

2011The Challenge of Coming to Terms with the Use of a New Digital Assistive Device: A Case Study of Two Persons with Mild Dementia30 cited

2013Public Employee Acceptance of New Technological Processes: The case of an internal call centre15 cited

2018Examining the determinants and outcomes of netizens’ participation behaviors on government social media profiles14 cited

2017Co-design for Government Service Stakeholders12 cited