Opening the Black Boxes of TAM: Towards a Mixed-Methods Approach

Abstract

The aim of this paper is to discuss the significance and potentials of a mixed methods approach in technology acceptance research. After criticizing the dominance of the quantitative survey method in TAM-based research, this paper reports a mixed methods study of user acceptance of emergency alert technology in order to illustrate the benefits of combining qualitative and quantitative techniques in a single study. The main conclusion is that a mixed methods approach provides opportunities to move beyond the vague conceptualizations of “usefulness” and “ease of use” and to advance our understanding of user acceptance of technology.

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