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Linking product–process matrices for manufacturing and industrial service operations
11 references·16 citing·39 second hop
Linking product–process matrices for manufacturing and industrial service operations (2006)Linking product–process matrices for manu…Operations Management for Competitive Advantage (2000)Operations Management for Com…A service positioning matrix (1998)A service positioning matrixAn Empirical Analysis of the Product-Process Matrix (1996)An Empirical Analysis of the …A framework for strategic service management (1995)A framework for strategic ser…Manufacturing Strategy : Text and Cases (1994)Manufacturing Strategy : Text…Towards a Classification of Service Processes (1992)Towards a Classification of S…How can service businesses survive and prosper? (1986)How can service businesses su…Restoring Our Competitive Edge: Competing through Manufacturing. (1985)Restoring Our Competitive Edg…The Customer Contact Model for Organization Design (1983)The Customer Contact Model fo…The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions (1981)The Customer Contact Approach…The subordinate's predicaments. (1979)The subordinate's predicament…After-sales services and aftermarket support: a systematic review, theory and future research directions (2019)After-sales services and afte…A theory of contingent business process management (2018)A theory of contingent busine…Understanding the nature of processes: an information-processing perspective (2017)Understanding the nature of p…The impacts of IT capability on internet-enabled supply and demand process integration, and firm performance in manufacturing and services (2015)The impacts of IT capability …Exploring the servitization path: a conceptual framework and a case study from the capital goods industry (2015)Exploring the servitization p…A Delphi study to explore the adoption of servitization in UK companies (2015)A Delphi study to explore the…Service innovation in product-centric firms: a multidimensional business model perspective (2014)Service innovation in product…Opportunism risk in service triads – a social capital perspective (2014)Opportunism risk in service t…A sustainability-oriented multi-dimensional value assessment model for product-service development (2013)A sustainability-oriented mul…The optimisation of maintenance service levels to support the product service system (2012)The optimisation of maintenan…Servitization and networking: large-scale survey findings on product-related services (2012)Servitization and networking:…A Strategic Framework for Spare Parts Logistics (2012)A Strategic Framework for Spa…Linking long-term capacity management for manufacturing and service operations (2011)Linking long-term capacity ma…Matching service strategies, business models and modular business processes (2010)Matching service strategies, …Impact of services on project business (2008)Impact of services on project…Configuring the after-sales service supply chain: A multiple case study (2007)Configuring the after-sales s…The Focused Factory (1974)Educational Organizations as Loosely Coupled Systems (1976)Breaking Free from Product Marketing (1977)Managing the transition from products to services (2003)Overcoming the Service Paradox in Manufacturing Companies (2005)Servitization: Disentangling the Impact of Service Business Model Innovation on the Performance of Manufacturing Firms (2012)Exploration and Exploitation in Organizational Learning (1991)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Servitization, digitization and supply chain interdependency (2016)Servitization: revisiting the state-of-the-art and research priorities (2017)The social psychology of organizing (1969)The Social Psychology of Organizations. 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(2004)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)SWOT analysis: It's time for a product recall (1997)Product family design and platform-based product development: a state-of-the-art review (2007)From a literature review to a conceptual framework for sustainable supply chain management (2008)Managing Disruption Risks in Supply Chains (2005)Assessing and managing risks using the Supply Chain Risk Management Process (SCRMP) (2011)Multi-Criteria Inventory Classification Using a New Method of Evaluation Based on Distance from Average Solution (EDAS) (2015)Relational Benefits in Services Industries: The Customer's Perspective (1998)Foundations and Implications of a Proposed Unified Services Theory (2006)The Eclectic Paradigm of International Production: A Restatement and Some Possible Extensions (1988)Market Orientation and the Learning Organization (1995)Dynamic capabilities and strategic management (1997)Mass customization: Literature review and research directions (2001)Balancing priorities: Decision‐making in sustainable supply chain management (2010)
this work references cited by second hop

References

  • 1985Restoring Our Competitive Edge: Competing through Manufacturing.2,219 cited
  • 1994Manufacturing Strategy : Text and Cases1,033 cited
  • 1986How can service businesses survive and prosper?740 cited
  • 2000Operations Management for Competitive Advantage688 cited
  • 1981The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions608 cited
  • 1992Towards a Classification of Service Processes524 cited
  • 1983The Customer Contact Model for Organization Design435 cited
  • 1979The subordinate's predicaments.301 cited
  • 1996An Empirical Analysis of the Product-Process Matrix285 cited
  • 1995A framework for strategic service management266 cited
  • 1998A service positioning matrix126 cited

Cited by

  • 2014Service innovation in product-centric firms: a multidimensional business model perspective489 cited
  • 2007Configuring the after-sales service supply chain: A multiple case study179 cited
  • 2019After-sales services and aftermarket support: a systematic review, theory and future research directions103 cited
  • 2013A sustainability-oriented multi-dimensional value assessment model for product-service development

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96 cited
  • 2015A Delphi study to explore the adoption of servitization in UK companies90 cited
  • 2012Servitization and networking: large-scale survey findings on product-related services84 cited
  • 2010Matching service strategies, business models and modular business processes79 cited
  • 2014Opportunism risk in service triads – a social capital perspective76 cited
  • 2018A theory of contingent business process management66 cited
  • 2008Impact of services on project business63 cited
  • 2015The impacts of IT capability on internet-enabled supply and demand process integration, and firm performance in manufacturing and services60 cited
  • 2011Linking long-term capacity management for manufacturing and service operations58 cited
  • 2012The optimisation of maintenance service levels to support the product service system52 cited
  • 2012A Strategic Framework for Spare Parts Logistics41 cited
  • 2015Exploring the servitization path: a conceptual framework and a case study from the capital goods industry39 cited
  • 2017Understanding the nature of processes: an information-processing perspective34 cited