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Mistakes and Failures at the Reference Desk.
5 references·1 citing·20 second hop
Mistakes and Failures at the Reference Desk. (1991)Mistakes and Failures at the Reference De…Reducing Failures in Reference Service. (1988)Reducing Failures in Referenc…Unobtrusive Testing and Library Reference Services (1987)Unobtrusive Testing and Libra…The Management and Dynamics of Anomalies in Scientific Work (1987)The Management and Dynamics o…Normal Accidents: Living with High Risk Technologies (1985)Normal Accidents: Living with…Improving Reference Performance: Results of a Statewide Survey. (1985)Improving Reference Performan…Voices from the other side: User reports of New Zealand library reference encounters. (2007)Voices from the other side: U…Fleeting Encounters--A Role Analysis of Reference Librarian-Patron Interaction. (1976)Obtrusive versus Unobtrusive Evaluation of Reference Service in Five Illinois Public Libraries: A Pilot Study (1982)The Structure of Scientific Revolutions (1963)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Analyzing due process in the workplace (1986)Analyzing due process in the workplace (1986)Organizational Encounters with Risk (2005)Neutral Questioning: A New Approach to the Reference Interview. (1986)Information Literacy Competency Standards for Higher Education (2000)Question-Negotiation and Information Seeking in Libraries (2015)Reframing Crisis Management (1998)A place-based model for understanding community resilience to natural disasters (2008)Organizational Response to Adversity: Fusing Crisis Management and Resilience Research Streams (2017)Unobtrusive Studies and the Quality of Academic Library Reference Services (1989)Closing the Reference Interview: Implications for Policy and Practice. (1992)An anthropological emic‐etic perspective on open access practices (2011)Perspectives on User Satisfaction Surveys (2001)Teens Are from Neptune, Librarians Are from Pluto: An Analysis of Online Reference Transactions (2005)Evaluation of Reference Services—A Review (2007)
this work references cited by second hop

References

  • 1985Normal Accidents: Living with High Risk Technologies4,961 cited
  • 1987The Management and Dynamics of Anomalies in Scientific Work66 cited
  • 1985Improving Reference Performance: Results of a Statewide Survey.54 cited
  • 1987Unobtrusive Testing and Library Reference Services46 cited
  • 1988Reducing Failures in Reference Service.8 cited

Cited by

  • 2007Voices from the other side: User reports of New Zealand library reference encounters.1 cited

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