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The Reference Encounter: Interpersonal Communication in the Academic Library
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The Reference Encounter: Interpersonal Communication in the Academic Library (1999)The Reference Encounter: Interpersonal Co…Research Consultation Assessment: Perceptions of Students and Librarians (2015)Research Consultation Assessm…Reference service evaluation at an African academic library: the user perspective (2015)Reference service evaluation …On Virtual Face-Work: An Ethnography of Communication Approach to a Live Chat Reference Interaction (2011)On Virtual Face-Work: An Ethn…The Three R's: Rapport, Relationship, and Reference (2009)The Three R's: Rapport, Relat…The relationship between social identity and role performance among academic librarians (2009)The relationship between soci…Making the invisible visible : public library reference service as epistemic practice (2009)Making the invisible visible …Don’t Shelve the Questions (2008)Don’t Shelve the QuestionsVoices from the other side: User reports of New Zealand library reference encounters. (2007)Voices from the other side: U…Kommunikativ interaktion i den synkrona elektroniska referenstjänsten : Den interpersonella kommunikationen mellan användare och bibliotekarie (2007)Kommunikativ interaktion i de…Evaluation of Reference Services—A Review (2007)Evaluation of Reference Servi…Diskurser i referenssamtalet En diskurspsykologisk studie (2005)Diskurser i referenssamtalet …Approaches to teaching through digital reference (2004)Approaches to teaching throug…Size Matters: The Debate Over Reference Desk Height (2003)Size Matters: The Debate Over…Qualitative research and evaluation methods (1980)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Qualitative research and case study applications in education (1998)Factors That Influence Male Millennials to Become Professional Librarians (2015)Critical Librarianship as an Academic Pursuit (2018)Reference Success: Does the 55 Percent Rule Tell the Whole Story?. (1989)Flying a light aircraft: reference service evaluation from a user's viewpoint. (1994)Conducting the Reference Interview: A How‐to‐do‐it Manual for Librarians200314Conducting the Reference Interview: A How‐to‐do‐it Manual for Librarians. London: Facet Publishing 2002. 241 pp., ISBN: ISBN 1‐85604‐468‐8 £37.50 (2003)Rapport in distance education (2012)Interactional Studies of Qualitative Research Interviews (2019)Introduction (2019)The critical incident technique. (1954)Focus Groups: A Practical Guide for Applied Research (1989)The Practice of Social Research (1989)In search of the mythical ‘typical library user’ (2008)Reference transaction assessment (2011)Using social cognitive theory to understand meta-parenting in parents of young children (2015)An Exploratory Study: A Kinesic Analysis of Academic Library Public Service Points. (1976)Approach or Avoidance? The Role of Nonverbal Communication in the Academic Library User's Decision to Initiate a Reference Encounter (1998)Designing an Active Academic Reference Service Point (1999)Introduction to reference work (1969)Self-Efficacy: The Exercise of Control (1999)Teaching at the Desk: Toward a Reference Pedagogy (2002)Alternative Strategies for Promoting Information Literacy (2005)Cyberspace or Face-to-Face (2008)CHAT for chat: Mediated learning in online chat virtual reference service (2016)AN OVERVIEW OF SENSE-MAKING RESEARCH: CONCEPTS, METHODS AND RESULTS TO DATE (1983)A Rapid Review of the Reporting and Characteristics of Instruments Measuring Satisfaction with Reference Service in Academic Libraries (2019)Evaluation of User’s Satisfaction with Reference Services in Selected Federal University Libraries in Southeastern Nigeria (2019)Students who are non-users of their academic library: A scoping review (2021)The Presentation of Self in Everyday Life. (1956)Interaction Ritual: Essays on Face-to-Face Behavior. (1968)Foundations in Sociolinguistics: An Ethnographic Approach (1976)Factors That Influence Reference Success: What Makes Questioners Willing to Return? (1995)The Reference Encounter: Interpersonal Communication in the Academic Library (1999)Probing user perceptions of service quality: using focus groups to enhance quantitative surveys (2002)Information Service: Data Collection - A Case Study (2009)Training, Support, and Connection for Student Library Employees in a Tiered Reference Service Model (2021)Library Anxiety: A Grounded Theory and Its Development (1986)Library Anxiety: A Grounded Theory and Its Development (2015)A qualitative investigation of patrons’ experiences with academic library research consultations (2017)Faculty Perceptions of Academic Librarians: Experts, Connectors, and Resource Stewards (2020)Research consultations in the academic library: A scoping review on current themes in instruction, assessment and technology (2020)Qualitative Data Analysis: An Expanded Sourcebook (1994)Communities of practice learning, meaning, and identity (1999)Bowling alone: the collapse and revival of American community (2000)Bricks, Mortar, and Control: A Multicase Examination of the Public Library as Organization Space (2014)
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Cited by

  • 2004Approaches to teaching through digital reference41 cited
  • 2015Research Consultation Assessment: Perceptions of Students and Librarians39 cited
  • 2007Evaluation of Reference Services—A Review35 cited
  • 2011On Virtual Face-Work: An Ethnography of Communication Approach to a Live Chat Reference Interaction33 cited
  • 2009The Three R's: Rapport, Relationship, and Reference31 cited
  • 2015Reference service evaluation at an African academic library: the user perspective12 cited
  • 2009The relationship between social identity and role performance among academic librarians8 cited
  • 2008Don’t Shelve the Questions5 cited
  • 2009Making the invisible visible : public library reference service as epistemic practice5 cited
  • 2003Size Matters: The Debate Over Reference Desk Height2 cited
  • 2005Diskurser i referenssamtalet En diskurspsykologisk studie2 cited
  • 2007Voices from the other side: User reports of New Zealand library reference encounters.1 cited
  • 2007Kommunikativ interaktion i den synkrona elektroniska referenstjänsten : Den interpersonella kommunikationen mellan användare och bibliotekarie1 cited

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