SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Assessing the service quality of building maintenance providers: mechanical and engineering services
12 references·12 citing·39 second hop
Assessing the service quality of building maintenance providers: mechanical and engineering services (2001)Assessing the service quality of building…Service quality as a competitive opportunity (1998)Service quality as a competit…Measuring service quality in the public sector: The potential for SERVQUAL (1996)Measuring service quality in …Facilities Management: Theory and Practice (1996)Facilities Management: Theory…Advances in Consumer Research (1992)Advances in Consumer ResearchZero defections: quality comes to services. (1990)Zero defections: quality come…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Construction service quality and satisfaction for a targeted housing customer (2016)Construction service quality …Monitoring Customer Perceived Service Quality and Satisfaction during the Construction Process (2015)Monitoring Customer Perceived…Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia (2015)Identifying the gaps between …Modelling service quality in the construction industry (2014)Modelling service quality in …Critical success factors for building maintenance business: a Hong Kong case study (2014)Critical success factors for …Users’ satisfaction survey on building maintenance in public housing (2013)Users’ satisfaction survey on…Impacts of facility service procurement methods on perceived performance of hospital engineering services (2012)Impacts of facility service p…Measuring Performance for Building Maintenance Providers (2010)Measuring Performance for Bui…Modelling customer perceived service quality in housing construction (2008)Modelling customer perceived …A Service Quality Improvement Dynamic Decision Support System for Refurbishment Contractors (2007)A Service Quality Improvement…The satisfaction levels of UK construction clients based on the performance of consultants (2006)The satisfaction levels of UK…Design-and-build contractors' service quality in public projects in Singapore (2004)Design-and-build contractors'…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Refinement and reassessment of the SERVQUAL scale. (1991)SERVQUAL AND MODEL OF SERVICE QUALITY GAPS: A FRAMEWORK FOR DETERMINING AND PRIORITIZING CRITICAL FACTORS IN DELIVERING QUALITY SERVICES (2003)SERVICE QUALITY IN THE PUBLIC SERVICE (2010)The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government Services (2011)Models of Consumer Satisfaction Formation: An Extension (1988)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)Measuring Service Quality: A Reexamination and Extension (1992)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Choosing the Right Words (1995)Helping Crisis Managers Protect Reputational Assets (2002)Building Understanding of the Domain of Consumer Vulnerability (2005)
this work references cited by second hop

References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1992Advances in Consumer Research2,863 cited
  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
  • 1996Measuring service quality in the public sector: The potential for SERVQUAL247 cited
  • 1996Facilities Management: Theory and Practice210 cited
  • 1998Service quality as a competitive opportunity102 cited

Cited by

  • 2006The satisfaction levels of UK construction clients based on the performance of consultants69 cited
  • 2014Critical success factors for building maintenance business: a Hong Kong case study57 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2004Design-and-build contractors' service quality in public projects in Singapore45 cited
  • 2008Modelling customer perceived service quality in housing construction36 cited
  • 2016Construction service quality and satisfaction for a targeted housing customer34 cited
  • 2014Modelling service quality in the construction industry33 cited
  • 2015Monitoring Customer Perceived Service Quality and Satisfaction during the Construction Process32 cited
  • 2007A Service Quality Improvement Dynamic Decision Support System for Refurbishment Contractors30 cited
  • 2010Measuring Performance for Building Maintenance Providers27 cited
  • 2015Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia21 cited
  • 2013Users’ satisfaction survey on building maintenance in public housing18 cited
  • 2012Impacts of facility service procurement methods on perceived performance of hospital engineering services12 cited