References

• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
• 1992An empirical assessment of the SERVQUAL scale2,126 cited
• 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
• 1994Managing Customer Relationships for Profit: The Dynamics of Relationship Quality1,185 cited
• 1996SERVQUAL revisited: a critical review of service quality1,032 cited
• 2008The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions774 cited
• 1991Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model661 cited
• 2009Influencing factors on restaurant customers’ revisit intention: The roles of emotions and switching barriers356 cited
• 2006MEASURING SERVICE QUALITY IN THE HOTEL INDUSTRY: A STUDY IN A BUSINESS HOTEL IN TURKEY329 cited
• 2001Improving customer satisfaction, loyalty, and profit: an integrated measurement and management system231 cited
• 2003Service quality evaluation by service quality performance matrix208 cited
• 2003Service quality in Cretan accommodations: marketing strategies for the UK holiday market196 cited
• 2013Service Quality Management in Hospitality, Tourism, and Leisure