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Determinants of new product performance
16 references·16 citing·34 second hopsampled
Determinants of new product performance (1996)Determinants of new product performanceThe Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…SAPPHO updated — project SAPPHO phase II (1993)SAPPHO updated — project SAPP…Where to Now in New Product Development Research? (1992)Where to Now in New Product D…Understanding Customer Expectations of Service (1991)Understanding Customer Expect…Success Factors in Developing New Business Services (1991)Success Factors in Developing…New Industrial Financial Services: What Distinguishes the Winners (1991)New Industrial Financial Serv…Service management and marketing: managing the moments of truth in service competition (1990)Service management and market…Success and Failure in New Industrial Services (1989)Success and Failure in New In…New Products: What Separates Winners from Losers? (1987)New Products: What Separates …An Investigation into the New Product Process: Steps, Deficiencies, and Impact (1986)An Investigation into the New…The new product learning cycle (1985)The new product learning cycleProblems and Strategies in Services Marketing (1985)Problems and Strategies in Se…A study of success and failure in product innovation: The case of the U.S. electronics industry (1984)A study of success and failur…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…The Dimensions of Industrial New Product Success and Failure (1979)The Dimensions of Industrial …SAPPHO updated - project SAPPHO phase II (1974)SAPPHO updated - project SAPP…Literature review on service quality in hospitality and tourism (1984-2014) (2017)Literature review on service …Frontline employees’ collaboration in industrial service innovation: routes of co-creation’s effects on new service performance (2015)Frontline employees’ collabor…Creative industries: aligning entrepreneurial orientation and innovation capacity (2012)Creative industries: aligning…The Mixed Blessings of Technological Innovativeness for the Commercial Success of New Products (2011)The Mixed Blessings of Techno…Does Strategic Planning Enhance or Impede Innovation and Firm Performance?* (2011)Does Strategic Planning Enhan…New Product Success: Is It Really Controllable by Managers in Highly Turbulent Environments? (2008)New Product Success: Is It Re…Service innovation strategy and process: a cross‐national comparative analysis (2006)Service innovation strategy a…Identifying key determinants for new product introductions and firm performance in small service firms (2005)Identifying key determinants …High‐Technology Service Innovation Success: A Decision‐Making Perspective (2004)High‐Technology Service Innov…Innovation in service firms explored: what, how and why? (2003)Innovation in service firms e…Determinants of Co-Workers' Innovative Behaviour: An Investigation into Knowledge Intensive Services (2003)Determinants of Co-Workers' I…A fuzzy-logic-based decision-making approach for new product development (2003)A fuzzy-logic-based decision-…Measuring the Performance of New Service Development Activities (2001)Measuring the Performance of …Market Orientation and New Product Development in Global Industrial Firms (2000)Market Orientation and New Pr…Types of New Product Performance (1999)Types of New Product Performa…Leadership Style: Its Impact on Cross‐Functional Product Development (1999)Leadership Style: Its Impact …Competitive Advantage: Creating and Sustaining Superior Performance (1985)Seeking the Ideal Form: Product Design and Consumer Response (1995)Why Some New Products are More Successful than Others (2001)Learning orientation, firm innovation capability, and firm performance (2002)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)A Service‐Orientated Approach to Marketing of Services (1978)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Interpretive Barriers to Successful Product Innovation in Large Firms (1992)Determinants of New Product Performance: A Review and Meta‐Analysis (1994)Strategic Orientation of the Firm and New Product Performance (1997)Sources of capabilities, integration and technology commercialization (2002)Success Factors of New Product Development: A Review of the Empirical Literature (2002)Fifty Years of Empirical Studies of Innovative Activity and Performance (2010)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)A Propositional Inventory for New Diffusion Research (1985)Demography and Design: Predictors of New Product Team Performance (1992)Unpacking the Concept of Virtuality: The Effects of Geographic Dispersion, Electronic Dependence, Dynamic Structure, and National Diversity on Team Innovation (2006)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Understanding Relationship Marketing Outcomes (2002)The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges (1998)Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations (2000)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)Chapter 18 Empirical studies of innovation and market structure (1989)A Cross-National Comparative Study of New Product Development Processes: Japan and the United States (1997)
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References

  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
  • 1991Understanding Customer Expectations of Service1,403 cited
  • 1987New Products: What Separates Winners from Losers?1,313 cited
  • 1979The Dimensions of Industrial New Product Success and Failure1,122 cited
  • 1986An Investigation into the New Product Process: Steps, Deficiencies, and Impact1,034 cited
  • 1993SAPPHO updated — project SAPPHO phase II739 cited
  • 1974SAPPHO updated - project SAPPHO phase II717 cited
  • 1984A study of success and failure in product innovation: The case of the U.S. electronics industry637 cited
  • 1985The new product learning cycle442 cited
  • 1989Success and Failure in New Industrial Services436 cited
  • 1991Success Factors in Developing New Business Services350 cited
  • 1991New Industrial Financial Services: What Distinguishes the Winners349 cited

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1992
Where to Now in New Product Development Research?
232 cited

Cited by

  • 2008New Product Success: Is It Really Controllable by Managers in Highly Turbulent Environments?249 cited
  • 2004High‐Technology Service Innovation Success: A Decision‐Making Perspective235 cited
  • 2003A fuzzy-logic-based decision-making approach for new product development218 cited
  • 2003Determinants of Co-Workers' Innovative Behaviour: An Investigation into Knowledge Intensive Services168 cited
  • 2011Does Strategic Planning Enhance or Impede Innovation and Firm Performance?*143 cited
  • 2000Market Orientation and New Product Development in Global Industrial Firms141 cited
  • 2015Frontline employees’ collaboration in industrial service innovation: routes of co-creation’s effects on new service performance139 cited
  • 2001Measuring the Performance of New Service Development Activities131 cited
  • 2011The Mixed Blessings of Technological Innovativeness for the Commercial Success of New Products130 cited
  • 2012Creative industries: aligning entrepreneurial orientation and innovation capacity122 cited
  • 2005Identifying key determinants for new product introductions and firm performance in small service firms120 cited
  • 2003Innovation in service firms explored: what, how and why?110 cited
  • 1999Leadership Style: Its Impact on Cross‐Functional Product Development110 cited
  • 1999Types of New Product Performance101 cited
  • 2006Service innovation strategy and process: a cross‐national comparative analysis101 cited
  • 2017Literature review on service quality in hospitality and tourism (1984-2014)98 cited