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Business Process Mapping: Improving Customer Satisfaction
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Cited by

  • 2011Board Characteristics and Firm Performance: Evidence from New Zealand112 cited
  • 2012Modern Analysis of Customer Surveys: with Applications using R85 cited
  • 2008Coordination and transformation in business processes: towards an integrated view57 cited
  • 2012Quality cost management support system: an effective tool for organisational performance improvement47 cited
  • 2019Operations Management45 cited
  • 2011Doskonalenie procesowej orientacji przedsiębiorstw : model platformy treningu procesowego29 cited
  • 2019Accountability for Practical Reasoning Agents24 cited
  • 2013Doskonalenie zarządzania procesami biznesowymi w organizacji z wykorzystaniem modeli dojrzałości i technologii informacyjno-komunikacyjnych23 cited
  • 2017Designing an enterprise architecture (EA) based on TOGAF ADM and MIPI16 cited
  • 2024An Experiential Approach to Training Medical Faculty to Coach: “The Total Experience was Much More Than the Sum of Its Parts”2 cited
  • 2020Meet Up! : Better Meetings Through Nudging1 cited
  • 2013Investigating the Needs, Capabilities and Decision Making Mechanisms in Digital Preservation1 cited
  • 2019IMPROVING THE EMPLOYEE TRANSFER EXPERIENCE WITHIN AN ORGANIZATION1 cited

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