Business Process Change: A Manager's Guide to Improving, Redesigning & Automating Process

Abstract

Foreword by Geary Rummler. Preface. Introduction. Business Process Change. Part I: Process Management: Strategy, Value Chains, and Competitive Advantage Process Architecture and Organizational Alignment. Part II: Modeling Organizations And Processes: Modeling Organizations Modeling Processes Analyzing Activities. Part III: Managing And Improving Business Processes: Managing and Measuring Business Processes Managing Business Processes Process Improvement with Six Sigma. Part IV: Business Process Redesign: A Business Process Redesign Methodology Process Redesign Patterns. Part V: Business Process Automation: Workflow and XML Business Process Languages ERP-Driven Redesign Software Development. Part VI: The E-Business Challenge: E-Business: Portals and Customer-Oriented Applications Supplier and Internally Oriented E-Business Applications. VII: Putting It All Together: The Ergonomic Systems Case Study Software Tools for Business Process Development Conclusions and Recommendations. Glossary. Notes and References. Bibliography. Index.

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