The development of total quality management in Thai manufacturing SMEs

James D. T. Tannock · Ladawan Krasachol · Somchai Ruangpermpool

54 citations0/0 files storedInternational Journal of Quality & Reliability Management

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

Total quality management (TQM) has been applied widely in developed countries, and now appears to many as a precursor of the broader concept of business excellence. By contrast, in developing countries ISO 9000 series standards have been the focus of quality management development, and TQM is a new and challenging concept. TQM companies are rare, and with few exceptions are subsidiaries of larger multinational organisations. Examines the progress of four Thai SMEs attempting to implement TQM over a two‐year period, assisted by a facilitator and a “model company”. Relevant literature is briefly reviewed and issues of particular relevance to SMEs discussed. The efforts, problems, barriers and progress of the companies are described. The relative success of the companies was found to be related in large part to management and information issues, which are discussed.

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References

1997TQM and organization size 2000SMEs and barriers to skills development: a Scottish perspective 2001A proposed model of TQM implementation based on an empirical study of Malaysian industry 1996Quality Management in Large vs Small Firms 2001The soft foundation of the critical success factors on TQM implementation in Malaysia 2000Quality models in an SME context 2000A conceptual framework for TQM implementation for SMEs 2001Case studies on the implementation of TQM in the UK automotive SMEs

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2013Critical factors for quality management initiatives in small- and medium-sized enterprises 2005An AHP‐based study of TQM benefits in ISO 9001 certified SMEs in Trinidad and Tobago 2011Impacts of company size and culture on quality management practices in manufacturing organisations 2010Quality management in Indian manufacturing organizations: Some observations and results from a pilot survey 2012Evaluating and prioritising critical success factors of TQM implementation based on fuzzy AHP

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