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Demand and capacity management decisions in services

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References

1985Problems and Strategies in Services Marketing2,819 cited
2003Service Management: Operations, Strategy, Information Technology1,083 cited
1988The Price Elasticity of Selective Demand: A Meta-Analysis of Econometric Models of Sales564 cited
2002Service Management -Operations Strategy, and Information Technology- A. Fitzsimmons & Mona J. Fitzsimmons 지음 McGraw-Hill Inc, 2001248 cited
1989Shopping trip behavior: An empirical investigation241 cited
1994Decision Making and Habit in Shopping Times88 cited

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2013Uncertainty driven service cost estimation for decision support at the bidding stage39 cited
2021A blended model of restaurant deliveries, dine-in demand and capacity constraints33 cited
2016Hotel revenue management: Then, now and tomorrow27 cited
2012A method for matching customer integration with operational control of service processes17 cited
2008Competitive marketing strategies of selected hotels: an exploratory study

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15 cited

2015Deciding Whether to Offer “Early-Bird” or “Night-Owl” Specials in Restaurants14 cited