Article2012

Worker responses to HR practice in adult social care in England

38 citations0/0 files storedHuman Resource Management Journal

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Employment, Labor, and Gender Studies Social Work Education and Practice Human Resource and Talent Management

Abstract

In this article, we consider care worker (CW) responses to enacted HR practices and CW attitudes in adult social care (ASC) in England. Our findings derive from a project that examined HR practices and comprised interviews with 18 managers and 58 CWs. We argue that both HR practice and employee attitudes are more robust than other research in this sector has suggested. Our contributions are threefold: first, we present the under‐reported CW perspective. Second, we contribute to understanding of HR practice in low‐wage sectors, research in ASC being limited despite increasing elsewhere in low‐wage sectors. Finally, we question the likely effectiveness of regulation in achieving its aims of enhancing labour supply and ensuring high quality care delivery.

Citations in this library

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References

2008EMPLOYEE ATTRIBUTIONS OF THE “WHY” OF HR PRACTICES: THEIR EFFECTS ON EMPLOYEE ATTITUDES AND BEHAVIORS, AND CUSTOMER SATISFACTION 2011Human resource management and performance: still searching for some answers 2006Front‐line managers as agents in the HRM‐performance causal chain: theory, analysis and evidence 2000Employees and High‐Performance Work Systems: Testing inside the Black Box 2011Exploring human capital: putting ‘human’ back into strategic human resource management 2007The relationship between ‘high-performance work practices’ and employee attitudes: an investigation of additive and interaction effects 2000'Best practice' human resource management: perfect opportunity or dangerous illusion?2005Satisfaction with HR practices and commitment to the organisation: why one size does not fit all

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