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Negative Emotions in Marketing Research
16 references·16 citing·37 second hopsampled
Negative Emotions in Marketing Research (1998)Negative Emotions in Marketing ResearchWork and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…Evaluation of goodness-of-fit indices for structural equation models. (1989)Evaluation of goodness-of-fit…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of…Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of…An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)An Updated Paradigm for Scale…Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Product/Consumption-Based Aff…Handbook of environmental psychology (1987)Handbook of environmental psy…Toward a consensual structure of mood. (1985)Toward a consensual structure…Patterns of cognitive appraisal in emotion. (1985)Patterns of cognitive apprais…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…An approach to environmental psychology (1974)An approach to environmental …Impact of nonverbal customer-to-customer interactions on customer satisfaction and loyalty intentions (2020)Impact of nonverbal customer-…How emotional response mediates servicescape impact on post consumption outcomes: An application to opera events (2020)How emotional response mediat…Emotions in Tourism: Theoretical Designs, Measurements, Analytics, and Interpretations (2020)Emotions in Tourism: Theoreti…From recreation to responsibility: Increasing environmentally responsible behavior in tourism (2019)From recreation to responsibi…Negative emotions in tourism: a meaningful analysis (2018)Negative emotions in tourism:…Service attributes as drivers of behavioral loyalty in casinos: The mediating effect of attitudinal loyalty (2016)Service attributes as drivers…Corporate Social Responsibility, Corporate Reputation, Customer Emotions and Behavioral Intentions: A Structural Equation Modeling Analysis (2014)Corporate Social Responsibili…Casual Dining on the French Riviera: Examining the Relationship Between Visitors’ Perceived Quality, Positive Emotions, and Behavioral Intentions (2014)Casual Dining on the French R…An Empirical Analysis of Synthesizing the Effects of Festival Quality, Emotion, Festival Image and Festival Satisfaction on Festival Loyalty: A Case Study of Macau Food Festival (2014)An Empirical Analysis of Synt…Service Fairness, Consumption Emotions, Satisfaction, and Behavioral Intentions: The Experience of Chinese Heritage Tourists (2013)Service Fairness, Consumption…Negative emotions, value and relationships: Differences between women and men (2013)Negative emotions, value and …Festival Tourists’ Emotion, Perceived Value, and Behavioral Intentions: A Test of the Moderating Effect of Festivalscape (2011)Festival Tourists’ Emotion, P…Experience Marketing: An Empirical Investigation (2011)Experience Marketing: An Empi…Analysing users’ satisfaction with e‐learning using a negative critical incidents approach (2008)Analysing users’ satisfaction…Evaluating an extended relationship marketing model for Arab guests of five-star hotels (2007)Evaluating an extended relati…The Four Dimensional Impact Of Color On Shoppers’ Emotions (2003)The Four Dimensional Impact O…A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Significance tests and goodness of fit in the analysis of covariance structures. (1980)EQS : structural equations program manual (1989)The Commitment-Trust Theory of Relationship Marketing (1994)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Coefficient Alpha and the Internal Structure of Tests (1951)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires (1998)Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)An Inventory for Measuring Depression (1961)Manual for the State-Trait Anxiety Inventory (1970)Stress, social support, and the buffering hypothesis. (1985)Behavioral inhibition, behavioral activation, and affective responses to impending reward and punishment: The BIS/BAS Scales. (1994)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Взаимосвязь статуса занятости и пола с уровнем психологического благополучия (2026)Emotional Intelligence (1990)The Mental Health Continuum: From Languishing to Flourishing in Life (2002)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988Development and validation of brief measures of positive and negative affect: The PANAS scales.32,408 cited
  • 1988Development and validation of brief measures of positive and negative affect: The PANAS scales.31,356 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1985Toward a consensual structure of mood.4,370 cited
  • 1985Patterns of cognitive appraisal in emotion.4,061 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1987Handbook of environmental psychology2,979 cited
  • 1989Evaluation of goodness-of-fit indices for structural equation models.2,925 cited
  • 1974

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Atmospherics as a Marketing Tool
2,541 cited
  • 1987Product/Consumption-Based Affective Responses and Postpurchase Processes2,464 cited
  • Cited by

    • 2019From recreation to responsibility: Increasing environmentally responsible behavior in tourism284 cited
    • 2018Negative emotions in tourism: a meaningful analysis243 cited
    • 2013Service Fairness, Consumption Emotions, Satisfaction, and Behavioral Intentions: The Experience of Chinese Heritage Tourists195 cited
    • 2020Emotions in Tourism: Theoretical Designs, Measurements, Analytics, and Interpretations185 cited
    • 2011Festival Tourists’ Emotion, Perceived Value, and Behavioral Intentions: A Test of the Moderating Effect of Festivalscape168 cited
    • 2014An Empirical Analysis of Synthesizing the Effects of Festival Quality, Emotion, Festival Image and Festival Satisfaction on Festival Loyalty: A Case Study of Macau Food Festival149 cited
    • 2020Impact of nonverbal customer-to-customer interactions on customer satisfaction and loyalty intentions84 cited
    • 2014Corporate Social Responsibility, Corporate Reputation, Customer Emotions and Behavioral Intentions: A Structural Equation Modeling Analysis77 cited
    • 2008Analysing users’ satisfaction with e‐learning using a negative critical incidents approach77 cited
    • 2003The Four Dimensional Impact Of Color On Shoppers’ Emotions71 cited
    • 2011Experience Marketing: An Empirical Investigation66 cited
    • 2013Negative emotions, value and relationships: Differences between women and men58 cited
    • 2014Casual Dining on the French Riviera: Examining the Relationship Between Visitors’ Perceived Quality, Positive Emotions, and Behavioral Intentions56 cited
    • 2007Evaluating an extended relationship marketing model for Arab guests of five-star hotels55 cited
    • 2016Service attributes as drivers of behavioral loyalty in casinos: The mediating effect of attitudinal loyalty53 cited
    • 2020How emotional response mediates servicescape impact on post consumption outcomes: An application to opera events50 cited