SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer Relationship Management: A Strategic Imperative in the World of e-Business
0 references·16 citing·51 second hop
Customer Relationship Management: A Strategic Imperative in the World of e-Business (1999)Customer Relationship Management: A Strat…Incorporating attitude towards Halal banking in an integrated service quality, satisfaction, trust and loyalty model in online Islamic banking context (2013)Incorporating attitude toward…What Really Defines Relationship Marketing? A Review of Definitions and General and Sector-Specific Defining Constructs (2011)What Really Defines Relations…IT alignment strategies for customer relationship management (2011)IT alignment strategies for c…Effects of e-CRM on customer–bank relationship quality and outcomes: The case of Thailand (2011)Effects of e-CRM on customer–…Customer relationship management implementation (2011)Customer relationship managem…Customer relationship management and company performance—the mediating role of new product performance (2010)Customer relationship managem…A two-stage clustering method to analyze customer characteristics to build discriminative customer management: A case of textile manufacturing business (2010)A two-stage clustering method…A mediation of customer satisfaction relationship between service quality and repurchase intentions for the telecom sector in Pakistan: A case study of university students (2010)A mediation of customer satis…Customer relationship management: the case of a European bank (2005)Customer relationship managem…Business performance management and unlearning process (2005)Business performance manageme…An Empirical Study on the e-CRM Performance Influence Model for Service Sectors in Taiwan (2005)An Empirical Study on the e-C…A knowledge-enabled procedure for customer relationship management (2005)A knowledge-enabled procedure…Knowledge management in eBusiness and customer relationship management: South African case study findings (2004)Knowledge management in eBusi…Customer Relationship Management: Its Dimensions and Effect on Customer Outcomes (2004)Customer Relationship Managem…Application of knowledge management technology in customer relationship management (2003)Application of knowledge mana…Research Priorities in Sales Strategy and Performance (2001)Research Priorities in Sales …Estimating Nonresponse Bias in Mail Surveys (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Commitment-Trust Theory of Relationship Marketing (1994)The impact of CEO servant leadership on firm performance in the hospitality industry (2016)The impact of the customer relationship management on the organization performance (2018)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Comparative fit indexes in structural models. (1990)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Customer relationship management: Innovation and performance (2017)Intellectual capital, entrepreneurial orientation, and technical innovation in small and medium‐sized enterprises (2019)The effect of customer relationship management (CRM) dimensions on hotel customer’s satisfaction in Kashmir (2020)Organizational Strategy, Structure, and Process (1978)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The Effect of a Market Orientation on Business Profitability (1990)Workplace isolation: Exploring the construct and its measurement (2007)Revolution in Sales: The Impact of Social Media and Related Technology on the Selling Environment (2012)Social Media’s Influence on Business-to-Business Sales Performance (2012)Competitive Advantage: Creating and Sustaining Superior Performance (1985)The Knowledge-Creating Company (1998)A review of customer relationship management: successes, advances, pitfalls and futures (2012)Relating Social Media Technologies to Performance: A Capabilities-Based Perspective (2012)Customer relationship management capabilities and social media technology use: Consequences on firm performance (2018)The Social Psychology of Groups (1959)Principles of Marketing (1972)Online relationship quality: scale development and initial testing (2014)Capacity building for sustained competitive advantage: a conceptual framework (2016)Influence of Trust on Customer Engagement: Empirical Evidence From the Insurance Industry in Ghana (2020)Working knowledge: how organizations manage what they know (1998)Knowledge Management: An Organizational Capabilities Perspective (2001)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)A relationship-management assessment tool: Questioning, identifying, and prioritizing critical aspects of customer relationships (2005)Rejuvenating Customer Management: (2005)Knowledge management, customer relationship management and innovation capabilities (2020)Easing into knowledge management (1999)A study on customer, supplier, and competitor knowledge using the knowledge chain model (2009)Critical factors underpinning the e-CRM activities of SMEs (2010)SUCCESSFUL KNOWLEDGE MANAGEMENT PROJECTS (1998)The Role of Tacit Knowledge in Group Innovation (1998)CRM literature: conceptual and functional insights by keyword analysis (2009)eCRM 2.0 applications and trends: The use and perceptions of Greek tourism firms of social networks and intelligence (2010)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Not So Different After All: A Cross-Discipline View Of Trust (1998)Effect of general risk on trust, satisfaction, and recommendation intention for halal food (2018)Factors influencing consumer loyalty: evidence from the Ghanaian retail banking industry (2019)Role of halal-friendly destination performances, value, satisfaction, and trust in generating destination image and loyalty (2019)Developing Buyer-Seller Relationships (1987)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The relationship between e-CRM and customer loyalty: a Kenyan Commercial Bank case study (2017)Bank customer loyalty and satisfaction: the influence of virtual e-CRM (2018)Investigating the impact of ECRM success factors on business performance (2019)
this work references cited by second hop

References

No references inside the corpus for this window.

Cited by

  • 2010Customer relationship management and company performance—the mediating role of new product performance277 cited
  • 2003Application of knowledge management technology in customer relationship management224 cited
  • 2004Customer Relationship Management: Its Dimensions and Effect on Customer Outcomes210 cited
  • 2004Knowledge management in eBusiness and customer relationship management: South African case study findings193 cited
  • 2013Incorporating attitude towards Halal banking in an integrated service quality, satisfaction, trust and loyalty model in online Islamic banking context151 cited
  • 2005A knowledge-enabled procedure for customer relationship management149 cited
  • 2011Customer relationship management implementation140 cited
  • 2011What Really Defines Relationship Marketing? A Review of Definitions and General and Sector-Specific Defining Constructs129 cited
  • 2001Research Priorities in Sales Strategy and Performance127 cited
  • 2011Effects of e-CRM on customer–bank relationship quality and outcomes: The case of Thailand98 cited
  • 2005Business performance management and unlearning process91 cited
  • 2010A two-stage clustering method to analyze customer characteristics to build discriminative customer management: A case of textile manufacturing business82 cited
  • 2011IT alignment strategies for customer relationship management

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

72 cited
  • 2005An Empirical Study on the e-CRM Performance Influence Model for Service Sectors in Taiwan71 cited
  • 2005Customer relationship management: the case of a European bank61 cited
  • 2010A mediation of customer satisfaction relationship between service quality and repurchase intentions for the telecom sector in Pakistan: A case study of university students57 cited