SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

IT alignment strategies for customer relationship management · Study

ArticleShelves

ArticleIT alignment strategies for customer relationship management

Arun Sen2011

Article2011

IT alignment strategies for customer relationship management

Arun Sen · Atish P. Sinha

72 citations·0/0 files stored·Decision Support Systems

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Information Technology Governance and Strategy Customer Service Quality and Loyalty Corporate Governance and Management

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 72 citations exist upstream.

References

1984Case Study Research: Design and Methods 1991Case Study Research: Design and Methods 1972Principles of Marketing 1995Explaining Development and Change in Organizations 1999Strategic alignment: Leveraging information technology for transforming organizations 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives 1991REVOLUTIONARY CHANGE THEORIES: A MULTILEVEL EXPLORATION OF THE PUNCTUATED EQUILIBRIUM PARADIGM 2005A Strategic Framework for Customer Relationship Management

Cited by

2021Innovation capability: The impact of e-CRM and COVID-19 risk perception 2014The impact of customer knowledge and customer relationship management on service quality 2016The effect of knowledge management capability and customer knowledge gaps on corporate performance 2020Strategic alignment and its impact on decision effectiveness: a comprehensive model 2014The effects of customer relationship management relational information processes on customer-based performance

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2007Fighting Against Windmills: Strategic Information Systems and Organizational Deep Structures1article · 10 shared references 2009Examining the Strategic Alignment and Implementation Success of a KMS: A Subculture-Based Multilevel Analysisarticle · 9 shared references 2019Reappraising maturity models in e-Government research: The trajectory-turning point theoryarticle · 9 shared references 2013Strategic Customer Management: Integrating Relationship Marketing and CRMarticle · 9 shared references 2010Alignment within the corporate IT unit: an analysis of software testing and developmentarticle · 9 shared references 2006Time and the customer relationship management process: conceptual and methodological insightsarticle · 8 shared references

Details

Year2011

Typearticle

Published2011-03-17

VenueDecision Support Systems

ISSN-L0167-9236

Languageen

Citations72

Files0 public / 0

ShelfInformation Technology Governance and Strategy

Identifiers

doi10.1016/j.dss.2010.12.014

openalex_workW2045371685

Links

Imported from OpenAlex (CC0) — nothing here is generated.

2018

Understanding service quality: insights from the literature

2014Organizational Factors Influencing Effective Use of CRM Solutions

2021The determinant factors for the adoption of CRM in the Palestinian SMEs: The moderating effect of firm size