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Experience and satisfaction of visitors to museums and cultural exhibitions · Study

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ArticleExperience and satisfaction of visitors to museums and cultural exhibitions

María del Carmen Camarero2006

Article2006

Experience and satisfaction of visitors to museums and cultural exhibitions

María del Carmen Camarero

49 citations·0/0 files stored·International Review on Public and Nonprofit Marketing

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Museums and Cultural Heritage Diverse Aspects of Tourism Research Customer Service Quality and Loyalty

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References

1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1996The Behavioral Consequences of Service Quality 1992Measuring Service Quality: A Reexamination and Extension 1999Whence Consumer Loyalty?1992A National Customer Satisfaction Barometer: The Swedish Experience 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

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2012Experiencing Exhibitions: A Review of Studies on Visitor Experiences in Museums 2015The Museum Experience: Mapping the Experience of Fine Art 2022Virtual Reality in Museums: Does It Promote Visitor Enjoyment and Learning?2023Dialogues with cultural heritage via museum digitalisation: developing a model of visitors’ cognitive identity, technological agent, cultural symbolism, and public engagement 2018The role of ambiances and aesthetics on millennials’ museum visiting behavior

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2007Visitors’ experience, mood and satisfaction in a heritage context: Evidence from an interpretation centerarticle · 50 shared references 2019User Satisfaction with Information Systems: A Comprehensive Model of Attribute-level Satisfactionarticle · 23 shared references 2007Understanding the ‘Service’ Component of Application Service Provision: An Empirical Analysis of Satisfaction with ASP Serviceschapter · 21 shared references 2018Mechanics of engendering customer loyalty: A conceptual frameworkarticle · 21 shared references 2004Modelo cognitivo-afectivo de la satisfacción en servicios de ocio y turismoarticle · 21 shared references 2003Understanding the Service Component of Application Service Provision: An Empirical Analysis of Satisfaction with Asp Services1article · 20 shared references

Details

Year2006

Typearticle

Published2006-06-01

VenueInternational Review on Public and Nonprofit Marketing

ISSN-L1865-1984

Languageen

Citations49

Files0 public / 0

ShelfMuseums and Cultural Heritage

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doi10.1007/bf02893284

openalex_workW1511464140

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