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Experience and satisfaction of visitors to museums and cultural exhibitions

16 references·16 citing·32 second hopsampled

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References

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2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,625 cited
1982An Investigation into the Determinants of Customer Satisfaction3,441 cited
1999The Role of Emotions in Marketing3,350 cited
1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,257 cited
1987Emotion knowledge: Further exploration of a prototype approach.3,214 cited
1991A Multistage Model of Customers' Assessments of Service Quality and Value

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2,951 cited

1995Customer Switching Behavior in Service Industries: An Exploratory Study2,939 cited

Cited by

2012Experiencing Exhibitions: A Review of Studies on Visitor Experiences in Museums164 cited
2015The Museum Experience: Mapping the Experience of Fine Art72 cited
2022Virtual Reality in Museums: Does It Promote Visitor Enjoyment and Learning?67 cited
2023Dialogues with cultural heritage via museum digitalisation: developing a model of visitors’ cognitive identity, technological agent, cultural symbolism, and public engagement61 cited
2018The role of ambiances and aesthetics on millennials’ museum visiting behavior55 cited
2020How emotional response mediates servicescape impact on post consumption outcomes: An application to opera events50 cited
2012Analyzing Museum Visitor Experiences and Post Experience Dimensions Using SEM43 cited
2017Spirituality, Wellness Tourism and Quality of Life40 cited
2021The regulations and reality of indoor environmental standards for objects and visitors in museums35 cited
2022The influence of visitor-based social contextual information on visitors’ museum experience30 cited
2019Role of Internal and External Museum Environment in Increasing Visitors’ Cognitive/Affective/Healthy Experiences and Loyalty28 cited
2013Designing a mobile app for museums according to the drivers of visitor satisfaction26 cited
2012Scale development research in nonprofit management & marketing: a content analysis and recommendation for best practices26 cited
2011Comparison between Holistic Museum Visitors and Utilitarian Museum Visitors17 cited
2022The Effects of Pilgrimage on the Meaning in Life and Life Satisfaction as Moderated by the Tourist’s Faith Maturity15 cited
2014The Culture on the Palm of Your Hand9 cited