The Integration of TQM and Six-Sigma

Abstract

1. Quality is conforming to the standards and specifications of a product/service.2. Quality is zero defects or meeting the specifications 100%.3. Quality means that product/service possesses the fitness for purpose of use based on its functions.4. Quality is the ability of a product/service to meet the customer's needs and expectations.5. Quality is assessed by customer only borne upon the critical features and characteristics of a product/service considered by customer.6. Quality is determined by the deviation of the measures of quality characteristics of a product.7. Quality is customer satisfaction. The evolution of quality managementQuality, price, product function, delivery, and reliability are the competitive aspects for any industries, of which quality has become the most important one in [9] since customers only

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