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Service Quality and Choice Behavior

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1987Discrete Choice Analysis: Theory and Application to Travel Demand.5,542 cited
1978Conjoint Analysis in Consumer Research: Issues and Outlook3,184 cited
1992An empirical assessment of the SERVQUAL scale2,126 cited
1979The Multinomial, Multiattribute Logit Choice Model199 cited
1981Quality of Service and the Demand for Air Travel76 cited
1992Achieving Service Quality Through Gap Analysis and a Basic Statistical Approach59 cited
1965Measurement of Corporate Images by the Semantic Differential49 cited

Cited by

2009Cognitive and Affective Causes of Consumer Dissatisfaction With the Hospitality Encounter20 cited
2006[A new scale for the assessment of the quality of hospitality services].17 cited
2013Assessing Competitive Attributes of Service Quality in University Foodservice16 cited

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