Organisational Knowledge Management Systems in the Era of Enterprise 2.0: The case of OrganiK.

Abstract

Abstract. The increasing need of small knowledge-intensive companies for loosely-coupled collaboration and ad-hoc knowledge sharing has led to a strong requirement for an alternative approach to developing knowledge management systems. This paper proposes a framework for managing organisational knowledge that builds on a socio-technical perspective that considers people and technology as two highly interconnected components. We introduce a knowledge management system architecture that merges enterprise social software characteristics from the realm of Enterprise 2.0, and information processing techniques from the domain of Semantic Web technologies, in order to deliver a KM approach that could assist in reducing the socio-technical gap.

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