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The contribution of information technology to call center productivity
16 references·1 citing·36 second hop
The contribution of information technology to call center productivity (2011)The contribution of information technolog…Internal Labor Markets and Manpower Analysis (2020)Internal Labor Markets and Ma…Specifying Formative Constructs in Information Systems Research (2007)Specifying Formative Construc…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATES, AND SALES GROWTH. (2002)MANAGING CUSTOMER SERVICES: H…Information Technology, Workplace Organization, and the Demand for Skilled Labor: Firm-Level Evidence (2002)Information Technology, Workp…Examining the Human Resource Architecture: The Relationships Among Human Capital, Employment, and Human Resource Configurations (2002)Examining the Human Resource …Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Index Construction with Forma…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Putting the enterprise into the enterprise system. (1998)Putting the enterprise into t…Economics, Organization and Management. (1993)Economics, Organization and M…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…A Theory of Goal Setting and Task PerformanceA Theory of Goal Setting and Task Performance, by LockeEdwin A. and LathamGary P.. Englewood Cliffs, NJ: Prentice-Hall, 1990. (1991)A Theory of Goal Setting and …Organization Design (1977)Organization DesignOrganization Design: An Information Processing View (1974)Organization Design: An Infor…Internal Labor Markets and Manpower Analysis. (1972)Internal Labor Markets and Ma…Organization and environment (1967)Organization and environmentKnowledge exchange roles and EKR performance impact: extending the theory of knowledge reuse (2017)Knowledge exchange roles and …A Paradigm for Developing Better Measures of Marketing Constructs (1979)Structural Equations with Latent Variables (1989)Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate1 (2005)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Specification, evaluation, and interpretation of structural equation models (2011)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Changes in Relative Wages, 1963-1987: Supply and Demand Factors (1992)Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending (1996)Beyond Computation: Information Technology, Organizational Transformation and Business Performance (2000)The Skill Content of Recent Technological Change: An Empirical Exploration (2001)Technical Change, Inequality, and the Labor Market (2002)Skills, Tasks and Technologies: Implications for Employment and Earnings (2010)Enterprise resource planning: Implementation procedures and critical success factors (2002)Review : A Review of Culture in Information Systems Research: Toward a Theory of Information Technology Culture Conflict1 (2006)Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management1 (2007)An Integrative Model Of Organizational Trust (1995)Political Science and the Three New Institutionalisms (1996)Upper Echelons Theory: An Update (2007)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Self‐determination theory and work motivation (2005)The Power of Feedback (2007)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)An Introduction to Varieties of Capitalism (2001)Varieties of Capitalism (2001)Cumulative Advantage/Disadvantage and the Life Course: Cross-Fertilizing Age and Social Science Theory (2003)Hierarchical Latent Variable Models in PLS-SEM: Guidelines for Using Reflective-Formative Type Models (2012)The Use of Partial Least Squares Structural Equation Modeling in Strategic Management Research: A Review of Past Practices and Recommendations for Future Applications (2012)Partial Least Squares Structural Equation Modeling (PLS-SEM) Techniques Using SmartPLS (2013)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Organizational Information Requirements, Media Richness and Structural Design (1986)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)
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1,414 cited
  • 2002Examining the Human Resource Architecture: The Relationships Among Human Capital, Employment, and Human Resource Configurations1,367 cited
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    • 2017Knowledge exchange roles and EKR performance impact: extending the theory of knowledge reuse12 cited