Measuring individual work performance

Abstract

Objective: Individual work performance is differently conceptualized and operationalized in different disciplines.Aim of the current review was twofold: 1) identifying conceptual frameworks of individual work performance, 2) integrating these in order to reach a heuristic conceptual framework.Methods: A systematic review was conducted in medical, psychological and management databases.Studies were selected independently by two researchers, and included when they presented a conceptual framework of individual work performance.Results: 17 Generic frameworks (applying across occupations) and 19 job-specific frameworks (applying to specific occupations) were identified.Dimensions frequently used to describe individual work performance were task performance, contextual performance, counterproductive work behavior, and adaptive performance.Conclusion: Based on the literature, a heuristic conceptual framework of individual work performance was proposed.This framework can serve as a theoretical basis for future research and practice Other Adaptive performance Counterproductive work behavior Counterproductive behavior Contextual performance Communication skills Interpersonal skills Customer service Analytical skills Contextual

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