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Gender Effects on Relational and Core Service Dimensions of Hotel Choice Decisions
16 references·0 citing·40 second hop
Gender Effects on Relational and Core Service Dimensions of Hotel Choice Decisions (2005)Gender Effects on Relational and Core Ser…A Structural Analysis of Value, Quality, and Price Perceptions of Business and Leisure Travelers (2000)A Structural Analysis of Valu…An examination of perceived risk, information search and behavioral intentions in search, experience and credence services (1999)An examination of perceived r…Marketing for Hospitality and Tourism (1995)Marketing for Hospitality and…Consumer Trade-Offs and the Evaluation of Services (1995)Consumer Trade-Offs and the E…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …A general approach to representing multifaceted personality constructs: Application to state self‐esteem (1994)A general approach to represe…Lisrel 8: Structural Equation Modeling With the Simplis Command Language (1993)Lisrel 8: Structural Equation…Gender Differences in the Impact of Core and Relational Aspects of Services on the Evaluation of Service Encounters (1993)Gender Differences in the Imp…A Strategy for Customer Satisfaction (1992)A Strategy for Customer Satis…Consumer Skepticism of Advertising Claims: Testing Hypotheses from Economics of Information (1990)Consumer Skepticism of Advert…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Key Factors in Guest Satisfaction (1988)Key Factors in Guest Satisfac…Frequent Travelers (1988)Frequent TravelersA Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Free Competition and the Optimal Amount of Fraud (1973)Free Competition and the Opti…Information and Consumer Behavior (1970)Information and Consumer Beha…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)On the Evaluation of Structural Equation Models (1988)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)A stage to engage: Social media use and corporate reputation (2014)Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens (2017)Customer service chatbots: Anthropomorphism and adoption (2020)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)The Economics of Information (1976)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)Society and the Adolescent Self-Image (1965)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Comparative fit indexes in structural models. (1990)Dimensions of Brand Personality (1997)A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research (2000)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A Service‐Orientated Approach to Marketing of Services (1978)Journal of Consumer Research (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Destination Competitiveness: Determinants and Indicators (2003)Social Media in Tourism and Hospitality: A Literature Review (2013)Power analysis and determination of sample size for covariance structure modeling. (1996)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)The job demands-resources model of burnout. (2001)The Evolution of Cooperation (1981)
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
  • 1993Lisrel 8: Structural Equation Modeling With the Simplis Command Language7,691 cited
  • 1984A Service Quality Model and its Marketing Implications6,682 cited
  • 1970Information and Consumer Behavior5,796 cited
  • 1973Free Competition and the Optimal Amount of Fraud4,017 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,328 cited
  • 1995Marketing for Hospitality and Tourism1,885 cited
  • 1994A general approach to representing multifaceted personality constructs: Application to state self‐esteem1,483 cited
  • 1995Consumer Trade-Offs and the Evaluation of Services775 cited
  • 1999An examination of perceived risk, information search and behavioral intentions in search, experience and credence services518 cited
  • 1990Consumer Skepticism of Advertising Claims: Testing Hypotheses from Economics of Information498 cited
  • 1992A Strategy for Customer Satisfaction425 cited
  • 2000A Structural Analysis of Value, Quality, and Price Perceptions of Business and Leisure Travelers394 cited
  • 1993Gender Differences in the Impact of Core and Relational Aspects of Services on the Evaluation of Service Encounters

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333 cited
  • 1988Key Factors in Guest Satisfaction320 cited
  • 1988Frequent Travelers226 cited
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