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CALIDAD, SATISFACCIÓN Y VALOR PERCIBIDO DE LOS USUARIOS DE UN SERVICIO DEPORTIVO PÚBLICO
16 references·0 citing·47 second hopsampled
CALIDAD, SATISFACCIÓN Y VALOR PERCIBIDO DE LOS USUARIOS DE UN SERVICIO DEPORTIVO PÚBLICO (2012)CALIDAD, SATISFACCIÓN Y VALOR PERCIBIDO D…Perceived value: a critical examination of definitions, concepts and measures for the service industry (2011)Perceived value: a critical e…The influence of service quality on satisfaction and intention: A gender segmentation strategy (2010)The influence of service qual…The Effect of Service Quality on Customer Loyalty within the Context of Ski Resorts (2010)The Effect of Service Quality…Customer Satisfaction With Game and Service Experiences: Antecedents and Consequences (2010)Customer Satisfaction With Ga…Service quality at sporting events: Is aesthetic quality a missing dimension? (2009)Service quality at sporting e…Examination of the causal effects between the dimensions of service quality and spectator satisfaction in minor league baseball (2009)Examination of the causal eff…Service Quality, Satisfaction, and Intent to Return in Event Sport Tourism (2008)Service Quality, Satisfaction…Measuring service quality in sport services (2006)Measuring service quality in …Investigating Customer Satisfaction in a Health Club Context by an Application of the Tetraclasse Model (2006)Investigating Customer Satisf…Consumer Loyalty: The Meaning of Attachment in the Development of Sport Team Allegiance (2006)Consumer Loyalty: The Meaning…Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models (2005)Removing the contextual lens:…Evaluación de la calidad en los programas de actividad física (2005)Evaluación de la calidad en l…Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations (2003)Service Equity, Satisfaction,…The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre (2002)The Relationships among Servi…Customer satisfaction with services: putting perceived value into the equation (2000)Customer satisfaction with se…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level (2009)VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry (2014)Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Analysing the professional sport experience: A hierarchical approach (2011)The Roles of Value, Satisfaction, and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants (2014)The effect of supermarket service quality dimensions and customer satisfaction on customer loyalty and disloyalty dimensions (2020)Evolving to a New Dominant Logic for Marketing (2003)Making sense of higher education: students as consumers and the value of the university experience (2012)Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China (2019)Theory of games and economic behavior (2019)Theory of consumption values in consumer behaviour research: A review and future research agenda (2021)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)From Intentions to Actions: A Theory of Planned Behavior (1985)A Structural Model for Examining how Destination Image, Perceived Value, and Service Quality Affect Destination Loyalty: a Case Study of Orlando (2012)A Study of Experiential Quality, Perceived Value, Heritage Image, Experiential Satisfaction, and Behavioral Intentions for Heritage Tourists (2014)Revisiting the host city: An empirical examination of sport involvement, place attachment, event satisfaction and spectator intentions at the London Olympics (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Predicting spectators’ behavioural intentions in professional football: The role of satisfaction and service quality (2012)Effect of Event Service Quality and Satisfaction on Happiness Among Runners of a Recurring Sport Event (2014)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses (2008)Service value revisited: Specifying a higher-order, formative measure (2008)Attachment and Loss (1969)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Principles and Practice of Structural Equation Modeling (1998)Influence analysis of community resident support for sustainable tourism development (2012)Progress and prospects for event tourism research (2015)What Is eSports and Why Do People Watch It? (2017)A Theory of Social Comparison Processes (1954)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Influence of Corporate Social Responsibility on Loyalty and Valuation of Services (2005)A Meta-Analysis of Organizational Complaint Handling and Customer Responses (2010)Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth (2015)Customer repurchase intention (2003)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)
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References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
  • 2006Consumer Loyalty: The Meaning of Attachment in the Development of Sport Team Allegiance552 cited
  • 2003Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations473 cited
  • 2011Perceived value: a critical examination of definitions, concepts and measures for the service industry467 cited
  • 2010Customer Satisfaction With Game and Service Experiences: Antecedents and Consequences427 cited
  • 2002The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre402 cited
  • 2005Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models387 cited
  • 2008Service Quality, Satisfaction, and Intent to Return in Event Sport Tourism337 cited
  • 2010The influence of service quality on satisfaction and intention: A gender segmentation strategy231 cited
  • 2009Service quality at sporting events: Is aesthetic quality a missing dimension?134 cited
  • 2006Measuring service quality in sport services111 cited
  • 2006Investigating Customer Satisfaction in a Health Club Context by an Application of the Tetraclasse Model106 cited

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2010
The Effect of Service Quality on Customer Loyalty within the Context of Ski Resorts
64 cited
  • 2009Examination of the causal effects between the dimensions of service quality and spectator satisfaction in minor league baseball61 cited
  • 2005Evaluación de la calidad en los programas de actividad física47 cited
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