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A Standardized Model of Service Provider Selection Criteria for Different Service Types: a Consumer-oriented Approach
16 references·0 citing·45 second hop
A Standardized Model of Service Provider Selection Criteria for Different Service Types: a Consumer-oriented Approach (2005)A Standardized Model of Service Provider …Why customers stay: reasons and consequences of inertia in financial services (2004)Why customers stay: reasons a…Switching barriers in consumer markets: an investigation of the financial services industry (2001)Switching barriers in consume…Singapore’s undergraduates: how they choose which bank to patronise (2001)Singapore’s undergraduates: h…Bank selection criteria employed by college students in Bahrain: an empirical analysis (2001)Bank selection criteria emplo…An investigation into the switching process in retail banking services (2001)An investigation into the swi…A study of bank selection decisions in Singapore using the Analytical Hierarchy Process (2000)A study of bank selection dec…An examination of perceived risk, information search and behavioral intentions in search, experience and credence services (1999)An examination of perceived r…Services considered important to business customers and determinants of bank selection in Kuwait: a segmentation analysis (1997)Services considered important…Asymmetry of information and the service relationship: selection and evaluation of the service provider (1997)Asymmetry of information and …The effect of perceived service quality and name familiarity on the service selection decision (1996)The effect of perceived servi…Determinants of customer satisfaction in retail banking (1996)Determinants of customer sati…Bank strategic positioning and some determinants of bank selection (1996)Bank strategic positioning an…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Bank Patronage Factors of Muslim and Non‐Muslim Customers (1994)Bank Patronage Factors of Mus…DIFFERENCES IN THE CONSUMER DECISION PROCESS FOR PROFESSIONAL VS. GENERIC SERVICES (1988)DIFFERENCES IN THE CONSUMER D…Bank Selection Decisions and Market Segmentation (1976)Bank Selection Decisions and …Optimization by the Analytic Hierarchy Process (1979)Decision making for leaders (1985)The Analytic Hierarchy Process (1985)Evaluation of alternative fuels for residential heating in Turkey using analytic network process (ANP) with group decision-making (2004)An AHP approach in benchmarking logistics performance of the postal industry (2006)A decision support system for supplier selection in the airline industry (2007)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)The Behavioral Consequences of Service Quality (1996)Corporate social responsibility and bank customer satisfaction (2008)Effects of dissatisfaction in tourist services: The role of anger and regret (2011)Travelers' switching behavior in the airline industry from the perspective of the push-pull-mooring framework (2016)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Measuring Service Quality: A Reexamination and Extension (1992)Perceived ‘usefulness’ of online consumer reviews: An exploratory investigation across three services categories (2012)A stage to engage: Social media use and corporate reputation (2014)Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens (2017)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Commitment-Trust Theory of Relationship Marketing (1994)The impact of customer interface quality, satisfaction and switching costs on e-loyalty: Internet experience as a moderator (2008)Influencing factors on restaurant customers’ revisit intention: The roles of emotions and switching barriers (2009)The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing (2010)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Discovery of Grounded Theory (2017)Banking behavior of Islamic bank customers: perspectives and implications (1998)Dimensions of price satisfaction: a study in the retail banking industry (2006)Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: Evidence from Banking Sector of Pakistan (2011)The intention to use Islamic banking: an exploratory study to measure Islamic financial literacy (2019)Principles of Marketing (1972)Classifying Services to Gain Strategic Marketing Insights (1983)Marketing management: analysis. planning. implementation and control (2000)Quality and customer relationship management (CRM) as competitive strategy in the Swedish banking industry (2005)The royalty of loyalty: CRM, quality and retention (2006)Measuring customer experience in banks: scale development and validation (2014)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction (1998)Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)Islamic banking: a study of customer satisfaction and preferences in Jordan (1999)Shaping the Halal into a brand? (2010)An Application of Equity Theory to Buyer-Seller Exchange Situations (1978)A Survey on Multi Criteria Decision Making Methods and Its Applications (2013)
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References

  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 1996Determinants of customer satisfaction in retail banking861 cited
  • 1994Bank Patronage Factors of Muslim and Non‐Muslim Customers530 cited
  • 1999An examination of perceived risk, information search and behavioral intentions in search, experience and credence services507 cited
  • 2001Switching barriers in consumer markets: an investigation of the financial services industry457 cited
  • 2001Bank selection criteria employed by college students in Bahrain: an empirical analysis338 cited
  • 2001An investigation into the switching process in retail banking services273 cited
  • 1976Bank Selection Decisions and Market Segmentation244 cited
  • 1996Bank strategic positioning and some determinants of bank selection188 cited
  • 2000A study of bank selection decisions in Singapore using the Analytical Hierarchy Process173 cited
  • 1996The effect of perceived service quality and name familiarity on the service selection decision136 cited
  • 2004Why customers stay: reasons and consequences of inertia in financial services124 cited
  • 1997Asymmetry of information and the service relationship: selection and evaluation of the service provider106 cited
  • 1997Services considered important to business customers and determinants of bank selection in Kuwait: a segmentation analysis

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103 cited
  • 2001Singapore’s undergraduates: how they choose which bank to patronise90 cited
  • 1988DIFFERENCES IN THE CONSUMER DECISION PROCESS FOR PROFESSIONAL VS. GENERIC SERVICES90 cited
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