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Investor sentiment, customer satisfaction and stock returns

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References

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1998Market efficiency, long-term returns, and behavioral finance1The comments of Brad Barber, David Hirshleifer, S.P. Kothari, Owen Lamont, Mark Mitchell, Hersh Shefrin, Robert Shiller, Rex Sinquefield, Richard Thaler, Theo Vermaelen, Robert Vishny, Ivo Welch, and a referee have been helpful. Kenneth French and Jay Ritter get special thanks.12,572 cited
2011Does the stock market fully value intangibles? Employee satisfaction and equity prices2,504 cited
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1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
2011

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The short of it: Investor sentiment and anomalies

1,781 cited

2001The Stock Market Valuation of Research and Development Expenditures1,734 cited

1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited

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