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Strategic Analysis of Transit Service Quality Using Fuzzy AHP Methodology
16 references·2 citing·43 second hop
Strategic Analysis of Transit Service Quality Using Fuzzy AHP Methodology (2013)Strategic Analysis of Transit Service Qua…The quality of service desired by public transport users (2010)The quality of service desire…Modelling user perception of bus transit quality (2010)Modelling user perception of …A novel fuzzy multi-criteria decision framework for sustainable supplier selection with incomplete information (2010)A novel fuzzy multi-criteria …A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)A methodology for evaluating …A causal and effect decision making model of service quality expectation using grey-fuzzy DEMATEL approach (2008)A causal and effect decision …The impact of Web quality and playfulness on user acceptance of online retailing (2007)The impact of Web quality and…Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…Perceived e‐service quality (PeSQ) (2007)Perceived e‐service quality (…Uncertainty Modeling and Analysis in Engineering and the Sciences (2006)Uncertainty Modeling and Anal…A fuzzy AHP application in government-sponsored R&D project selection (2006)A fuzzy AHP application in go…Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Service quality––developing a…Fundamentals of Decision Making and Priority Theory With the Analytic Hierarchy Process (2000)Fundamentals of Decision Maki…The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)The magical number seven, plu…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Reason in Human Affairs (1984)Reason in Human AffairsAn Integrated Decision Support Model for Evaluating Public Transport Quality (2020)An Integrated Decision Suppor…The Performance Analysis of Public Transport Operators in Tunisia Using AHP Method (2015)The Performance Analysis of P…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty (2016)Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model (2020)The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The Application of Electronic Computers to Factor Analysis (1960)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Perceived service quality in bus transit service: A structural equation approach (2013)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Fuzzy sets (1965)On ordered weighted averaging aggregation operators in multicriteria decisionmaking (1988)Cannibals with forks: the triple bottom line of 21st century business (1999)A fuzzy multi criteria approach for evaluating green supplier's performance in green supply chain with linguistic preferences (2012)Supplier selection in resilient supply chains: a grey relational analysis approach (2014)Sustainable supplier management – a review of models supporting sustainable supplier selection, monitoring and development (2015)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)The impact of online store environment cues on purchase intention (2008)Determinants of customer repurchase intention in online shopping (2009)A study of the impact of social media on consumers (2014)The Importance of Utility Balance in Efficient Choice Designs (1996)Applied choice analysis a primer (2005)Drivers of customer satisfaction with public transport services (2015)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)What influences satisfaction and loyalty in public transport? A review of the literature (2017)Analytical hierarchy process (1994)Aggregating individual judgments and priorities with the analytic hierarchy process (1998)Multi-criteria decision analysis in environmental sciences: Ten years of applications and trends (2011)A scaling method for priorities in hierarchical structures (1977)How to make a decision: The analytic hierarchy process (1990)The theory of planned behavior (1991)Introduction: epistemic communities and international policy coordination (1992)Individual differences in reasoning: Implications for the rationality debate? (2000)Learning by Expanding (2014)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1994The magical number seven, plus or minus two: Some limits on our capacity for processing information.17,161 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2000Fundamentals of Decision Making and Priority Theory With the Analytic Hierarchy Process2,640 cited
  • 1984Reason in Human Affairs1,108 cited
  • 2007The impact of Web quality and playfulness on user acceptance of online retailing971 cited
  • 2007Perceived e‐service quality (PeSQ)788 cited
  • 2010The quality of service desired by public transport users662 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 2010A novel fuzzy multi-criteria decision framework for sustainable supplier selection with incomplete information513 cited
  • 2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
  • 2010A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view429 cited
  • 2008A causal and effect decision making model of service quality expectation using grey-fuzzy DEMATEL approach426 cited
  • 2006A fuzzy AHP application in government-sponsored R&D project selection

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380 cited
  • 2006Uncertainty Modeling and Analysis in Engineering and the Sciences371 cited
  • 2010Modelling user perception of bus transit quality340 cited
  • Cited by

    • 2020An Integrated Decision Support Model for Evaluating Public Transport Quality52 cited
    • 2015The Performance Analysis of Public Transport Operators in Tunisia Using AHP Method51 cited